Rob O’Steen Email & Phone Number

Jacksonville, Florida, United States

- Provide exceptional customer service by delivering orders promptly and professionally, ensuring a positive and seamless experience for Kroger customers.- Act as a brand ambassador, effectively communicating Kroger's Seamless Experience and delivery process to customers, enhancing brand loyalty and customer satisfaction.- Maintain a high degree of professionalism and personal presentation during interactions with customers, leaving a positive impression of Kroger's service.- Safely operate a company vehicle in strict accordance with Kroger's driving standards, prioritizing road safety and adherence to traffic regulations.- Ensure timely and intact delivery of customer orders, promptly addressing and resolving any issues or discrepancies that may arise during the delivery process.- Proactively communicate with customers during the delivery route, keeping them informed of any changes or issues, in strict adherence to Kroger's delivery standards.- Maintain accurate records of customer deliveries, ensuring meticulous record-keeping and attention to detail.- Collaborate with fellow drivers to provide assistance when encountering difficulties during deliveries, fostering a cohesive and supportive team environment.- Uphold food safety regulations by monitoring and recording temperatures to ensure goods are stored within the correct temperature guidelines, promoting health and safety.- Handle products safely in compliance with food safety guidelines, promptly reporting any significant breakages or contamination concerns to the supervisor.- Conduct pre-inspection checks on the company vehicle before use, promptly reporting any defects or issues to the supervisor for maintenance or repair.- Proficiently operate company-provided technology devices for mapping and customer interaction, optimizing delivery efficiency and accuracy.

Jacksonville, Fl, United States

- Conducted on-premise sales for Florida's leading AbInbev Distributor, covering all Jacksonville territories, with a primary focus on historic districts and the urban core.- Demonstrated exceptional sales skills by securing competitors' taps and consistently surpassing sales goals, contributing to revenue growth.- Developed strategic plans to achieve sales and merchandising objectives by maintaining an in-depth understanding of company pricing and product programming information on a monthly basis, while also maintaining accurate historical account purchase data.- Managed daily routes and account coverage by creating efficient routing patterns, optimizing sales opportunities and customer interactions.- Analyzed the entire account base by visiting each account, identifying opportunities for growth, and conducting necessary surveys, ensuring national account compliance where applicable.- Maximized brand visibility within accounts by maintaining account standards set by management and utilizing effective and current point-of-sale materials when appropriate.- Provided exceptional customer service by delivering products to customers in extenuating circumstances, addressing customer issues and complaints, and referring complex issues to management for resolution.

Jacksonville, Florida Area

- Served as a seasonal Delivery Driver for United Parcel Service (UPS), fulfilling a crucial role during high-demand periods.- Demonstrated strong work ethic and time management skills to ensure timely and accurate delivery of packages to customers.- Adhered to UPS's rigorous safety and operational standards, contributing to the company's reputation for reliable service.- Worked efficiently and effectively as part of a delivery team to meet daily delivery targets, maintaining a positive attitude during peak holiday seasons.

Jacksonville, Florida Area

- During this period, I took a planned sabbatical to focus on personal growth, recharge, and explore new interests.

3850 Saint John’S Avenue, Jacksonville, Fl. 32205

- Provided exceptional breakfast and lunch service at a locally-owned diner, ensuring a pleasant dining experience for patrons.- Demonstrated strong customer service skills, including attentive table service, order accuracy, and prompt issue resolution.- Contributed to maintaining a welcoming and friendly atmosphere, fostering customer loyalty and positive reviews for the restaurant.

Jacksonville, Florida Area

- Successfully sold, leased, and rented new and used forklifts and material handling products, meeting or exceeding sales targets.- Demonstrated strong product knowledge to effectively communicate the benefits and features of forklifts and material handling equipment to customers.- Built and maintained relationships with clients, providing solutions tailored to their material handling needs.- Conducted market research and analysis to identify sales opportunities and develop strategic plans to expand the customer base.

- Full-time caregiver, providing a safe, nurturing, and stimulating home environment.- Managed daily routines, including meal preparation, childcare, transportation, and household chores, demonstrating strong organizational and multitasking skills.- Fostered a supportive and loving family atmosphere, prioritizing the physical, emotional, and educational well-being of the child/children.- Encouraged early childhood development through play, learning activities, and educational engagement.

Jacksonville, Florida Area

- Collaborated with customers to understand their specific needs and requirements, leading to the development of tailored storage systems and industrial ergonomic solutions.- Demonstrated in-depth product knowledge to effectively present and promote storage and ergonomic solutions to clients, ensuring a comprehensive understanding of the benefits.- Conducted on-site assessments and evaluations of industrial spaces, identifying opportunities for improvement and increased efficiency.- Provided expert guidance and recommendations to clients, helping them optimize their storage systems and workplace ergonomics for enhanced productivity and safety.- Cultivated and maintained strong customer relationships, resulting in repeat business and referrals.- Contributed to the company's sales growth by meeting or exceeding sales targets and participating in product development and improvement initiatives.

Jacksonville, Florida Area

- Successfully sold forklift maintenance agreements, rental contracts, and industrial equipment, including storage systems.- Collaborated closely with clients to identify their specific needs and requirements, delivering customized solutions that enhanced efficiency and productivity.- Leveraged strong product knowledge to effectively communicate the benefits of maintenance agreements, rental contracts, and industrial equipment to customers.- Achieved or exceeded sales targets, contributing to the company's revenue growth.- Cultivated and maintained strong customer relationships, resulting in repeat business and referrals.

Jacksonville, Florida Area

- Engineered and designed storage systems for warehousing and distribution facilities, delivering cost-effective and efficient solutions to clients.- Conducted site assessments and evaluations to understand client requirements and optimize storage systems.- Collaborated closely with clients to develop tailored storage solutions that met their specific needs and maximized space utilization.- Demonstrated strong product knowledge to effectively present and promote storage systems, ensuring clients understood the benefits of the solutions.- Contributed to the company's sales growth by meeting or exceeding sales targets and participating in product development and improvement initiatives.