Rob Owen work email
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Rob Owen personal email
I’m an experienced analyst and I enjoy solving complex problems. Focused on business improvement, projects and development. I build strong working relationships across businesses and quickly identify the issues that hold organisations back. I work collaboratively to deliver great customer outcomes.Excel, PRINCE 2, Estate Master, DCF, Feasibility, Modelling.KEY SKILLS• Commercially focussed communicator with strong relationship building and influencing skills• Excellent planning & organising ability• Experience in implementing continuous improvement methodologies and training and educating the business• Project & Change Management skills• Management Information Specialist• Delivers in large and complex working environments• Possess a strong technical affinity with the ability to judge the technical impact of improvements
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Financial Analyst PropertySkycity Entertainment Group Feb 2020 - Mar 2020Auckland, New ZealandProviding analytical support to the strategic property development plan reporting to the Chief Property Officer with a dotted line to the GM Corporate Development and Investor Relations. Real estate development feasibility analysis modelling large mixed-use developmentsManaging a range of projects concurrentlyManaging a range of stakeholders -
Commercial AnalystTamaki Regeneration Company Jan 2016 - Dec 2019Auckland, New ZealandResponsibilities • Creation of complex multi staged development feasibilities for Treasury model• Evaluation of multiple development delivery options• Business Case Development • RFP Evaluation• Kiwibuild/Market/Affordable/Social Housing Analysis • Rental stream analysis• Residual Land Value Calculation• Discounted Cash Flows• Maintaing and Developing Master Assumptions• Orphan sale and missing tooth purchase analysis• In house Estate Master SME -
Business Process AnalystWatercare Services Limited Sep 2014 - Dec 2015AucklandResponsibilities• Contract Position to assist with the New Developments Department Business Improvement Programme• Business Support, Report Writing, Process Improvement, Change Management, Workgroup facilitation.Achievements• Developed Dashboard Reporting to improve management decision making• Automated Allocation process to reduce customer cycle times• Developed processes/reporting framework to capture workflow tasks to improve efficiency and resource utilisation• Improved customer experience by continued focus on inter-departmental communication and knowledge sharing -
Business & Finance AdviserDepartment Of Corrections- Nz Sep 2012 - May 2014• Provision of Financial, Technical & Commercial Support to the Business• Responsible for property portfolio, non-financial reporting and capital planning for the Northern Region -
Business Services ManagerDepartment Of Corrections Jan 2011 - Aug 2012• Business Support for Community Probation Service in Northern Region
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Business Reporting AnalystTower Oct 2007 - Sep 2010AucklandKey member of One Touch Project team, tasked with improving customer experience across TOWER by • Moving from specialist model to generalist model which involves branch roll out• Designed KPI’s and built reporting suite around Claims Department to manage workflow in front and back office• What if? Scenario planning to inform decision making in challenging economic environment.• Recruitment profile creation, planning induction numbers and training requirements• Development of Board Report & Balanced Scorecard Reporting bench-marking Cost Per Call/Transaction to support Budget spend to plan -
Workflow SpecialistTower Sep 2006 - Sep 2007Auckland• Forecasting, scheduling and reporting on 3 Contact Centres with a combined FTE of a 100.• Management of Quality & Real Time Teams across 3 contact centres with different business drivers• Report Daily to the board around performance• Assisted in the implementation of NICE Call Recording Application
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Uk Scheduling ManagerThe Number 118118 Oct 2002 - Dec 2005Cardiff, United Kingdom• Management of Scheduling Team• Responsible for all schedule recruitment and instrumental in delivering 99% Service Level 24/7. This involved 1200 staff & call volumes in excess of 2 million weekly.• Forecasting Calls to within 2.5% of Actual in a deregulated market, half hourly intraday• Company wide SYSADM for TCS and now Ewfm (UK Roll out co-ordinator)
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Senior Planning & Capability AnalystNtl 1999 - 2002• Accountable for Recruitment Profile Creation & Staff Scheduling for 800 FTE including complete Team alignment around call profile, building relationships with HR Recruitment & Training Department
Rob Owen Skills
Rob Owen Education Details
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Economics
Frequently Asked Questions about Rob Owen
What is Rob Owen's role at the current company?
Rob Owen's current role is Independent Contractor.
What is Rob Owen's email address?
Rob Owen's email address is ro****@****e.co.nz
What schools did Rob Owen attend?
Rob Owen attended University Of Wales Trinity Saint David.
What are some of Rob Owen's interests?
Rob Owen has interest in Children, Economic Empowerment, Civil Rights And Social Action, Politics, Education, Environment, Poverty Alleviation, Animal Welfare, Arts And Culture.
What skills is Rob Owen known for?
Rob Owen has skills like Change Management, Business Process Improvement, Process Improvement, Performance Management, Project Planning, Stakeholder Management, Governance, Project Delivery, Business Analysis, Stakeholder Engagement, Prince2, Project Management.
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Robert Owen
Wellington2equator.co.nz, flexitime.co.nz -
Robert Owen
Auckland -
1nzdf.mil.nz
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