Rob Packer Email & Phone Number

American Fork, Utah, US

• Overhauled and enhanced the organization’s Learning and Talent Management suite, elevating key areas such as Employee Engagement, Performance Management, and Compensation Incentives. Led a transformative multi-year.
• Implemented and configured HRIS and LMS systems with integrations to other systems
• Spearheaded the end-to-end configuration and execution of annual compensation cycles
• Managed all internal communications, internal portal had 85% engagement across the Bank
• Established HR People Analytics Dashboard reporting on Diversity and Inclusion, Headcount, Turnover, Engagement and Cultural Initiative
• Partnered with organizational leaders to establish and lead HR and talent management initiatives including: Performance Management, Leadership Development, Succession, Learning, Employee Experience, Onboarding

Provo, UT, US

• Partnered with Operations organization to align learning initiatives to business goals and direction
• Trained 2000 employees a year as we launched remote work and remote training capabilities to expand business
• Established career paths supported by leadership and skill training
• Tripled customer experience team first domestically and then internationally across 3 different countries while holding to training SLAs

Provo, UT, US

• Founded and directed a comprehensive Learning and Development (L&D) framework, integrating key talent initiatives such as Leadership Development, Employee Engagement, and Performance Management. This strategic program.
• Established onboarding and New Hire Training Program for 3000 to 4000 employees per year
• Established strong employee engagement culture through lifecycle surveys with 80+% participation
• Reduced employee attrition by 60% through talent management programs
• Reduced $2.4 million budget by 27% while increasing quality and provided services
• Oversaw selection and implementation of company-wide Learning Management System (LMS)

New York, NY, US

• Led a team of instructional designers that helped American Express employees transition to a bank holding company by providing regulatory compliance training.Key Accomplishments
• Developed, launched, tracked and reported regulatory compliance training program to almost 120,000 employees, contractors and vendors. Achieved 96% completion rate
• Developed and Managed monthly affiliate management, boards of directors, regulators and auditors presentation
• Managed external learning vendor relationships

New York, NY, US

• Facilitated in-person classes and developed online training. LMS administrator for American Express Banks. Also managed procedure database that housed all banking processes.Key Accomplishments
• Trained thousands of hours of classroom training on employee and leadership development
• Managed knowledge base containing 3000+ policies and procedures
• Collaborated and drove partnership with 16 different business units to rollout training programs annually

Provo, UT, US

• Key Accomplishments
• Trained faculty and staff on web and graphic design software
• Developed instructor-led curriculum
• Master knowledge in Microsoft and Adobe software products

Bachelor Of Science (Bs), Technology Teacher Education/Industrial Arts Teacher Education

Master'S Degree, Masters Of Education With Adult Learning Emphasis