Robert Paradise Email & Phone Number

Macungie, Pa, Us

Macungie, Pennsylvania, United States

I love connecting with guests and sharing my passion for skiing with them.

Macungie, Pennsylvania, United States

Challenge: Client lost control of IT asset management of 23,000computers.Action: Implemented monthly asset inventories across 29 IT storage rooms. Developedreporting and processes to identify and reclaim 750 IT assets that were not beingutilized.Result: Restored client’s confidence in their computer inventory and saved over $1M byreclaiming unused IT assets.

Allentown, Pennsylvania Area

Challenge: Major client – a large global pharmaceutical company - wanted to save ITcosts on their Service Desk.Action: Led 4 month transition of 180+ person IT Helpdesk subcontractor site located inPennsylvania to a site owned by our company in Mexico City. Oversaw entire projectfrom informing incumbent and keeping existing operation functioning during projectexecution to successful go-live with new staff in Mexico City.Result: Client realized $1.2M annual… Show more Challenge: Major client – a large global pharmaceutical company - wanted to save ITcosts on their Service Desk.Action: Led 4 month transition of 180+ person IT Helpdesk subcontractor site located inPennsylvania to a site owned by our company in Mexico City. Oversaw entire projectfrom informing incumbent and keeping existing operation functioning during projectexecution to successful go-live with new staff in Mexico City.Result: Client realized $1.2M annual savings while maintaining SLAs and customersatisfaction. Show less

Allentown, Pennsylvania Area

Challenge: Increase profitability of client contract while also increasing clientsatisfaction.Action: Implemented a self-service portal and call reduction program that reduced callvolume costs from .75 per user to .4 per user over the first year of program.Result: Increased contractual margins by 8 basis points while increasing customersatisfaction by 22% in one year.

Allentown, Pennsylvania Area

Responsible for over 50 IT professionals including Service Desk and Tier 2 support team members operating in 8 countries. Led efforts to outsource Service Desk in APJ and EMEA while retaining North America support in house. Managed an annual budget of $6M.

Allentown, Pennsylvania Area

Managed the SAP Security Team through the initial Go Live project in Germany and then through subsequent Go Live Projects in Spain, England and the United States. Responisble for identifying and implementing Approva's Bizrights solution for SOX compliance.

Allentown, Pa

Team lead for a 10 person Helpdesk supporting internal customers. Led effort to consolidate three internal dedicated desks into one shared desk.

Enterprise, Alabama, United States

I was hired into the hardware department as a sales associate. I was promoted to Team Lead within 1 year and then assistant store manager after 6 months as a team lead.

Schweinfurt And Wuerzburg Germany

Bs, Biology

Certified Financial Planning Certificate, Business And Personal/Financial Services Marketing Operations

Education record

Education record