Rob Partridge Email & Phone Number

• Account Management of Direct E&I Customers
• Building relationships and provide continual customer service improvement with both internal and external customers to retain existing business, identify new opportunities and create an environment for sustainable.
• Respond to a wide range of new business enquiries from customers.
• Ensuring data renewals are secured.

• Account Managed Partners, Direct Customers & Public Sector Organisations.
• Built relationships and provided continual customer service improvement with both internal and external customers to retain existing business, identifed new opportunities and created an environment for sustainable.
• Responded to new business enquiries from customers and prospective new partners.
• Successfully implemented a spreadsheet for tracking Partner Royalty returns to aid accurate reporting when nothing was in place previously.
• Coordinated the on-boarding and ordering process for new customers and Partners.
• Ensured data renewals were secured and partner royalty returns were received and processed.

• Managed, collated and analysed customer data to provide accurate reports and recommendations to help decision makers develop plans that will deliver team targets
• Built, maintained and improved a management information system to ensure team activity is underpinned by integrated data that meets decision makers’ operational requirements.
• Provided guidance and direction to colleagues to improve awareness and understanding of uses of systems and data, with the aim of maximising the use of the systems and improving data quality.
• Identified opportunities to improve information handling impacting team and, where appropriate, design and implement solutions to ensure data is handled with maximum efficiency and effectiveness.
• Influenced managers to make improvements to processes to deliver increased business efficiencies and better customer experiences
• Liaised with managers of change initiatives and governance processes across the business to manage project dependencies and improve processes.

• Implemented a change in process and licencing to enable a smoother user experience for our public sector customer who need to work with contractors
• Updated business systems with relevant information to enable monitoring, tracking and analysis of customer data to drive service improvements.
• Identified additional revenue opportunities in support of revenue targets.
• Explained contractual terms and conditions to customers to clarify Ordnance Survey licensing policy.
• Provided support to key customer groups in using our data in various GIS packages to embed to use of Ordnance Survey data in their business.

• Served customers and tribunal users
• Allocated resources and people for hearings
• Created and updated records on an in-house computer system
• Prepared files for tribunal hearings
• Answered queries over the telephone, written correspondence and face-to-face

• Provided training in schools for ages 9-11, to achieve the national standard of cycling training. I was required to pass the National Standards Cycling Instructors Course, which I completed in August 2011.
• Communicated clearly to explain safe cycling on the roads to children. I was responsible for 6 children when away from school, so it was important that they understood what I needed them to do.

• Managed the claims, financial forecasts and reports for EU funded grant schemes under the Rural Development Plan 2007-2013 which had an allocation of £68m.
• Undertook inspections of projects to ensure they had met the terms and conditions.
• Frequently met with customers to help them with changes, problems and offer advice.
• Improved a complex advance payments process, by creating a monitoring spread sheet and also simplifying the claim process. I documented and then presented this new process to senior staff and the process was agreed.
• Produced statistics and created reports to fulfil Rural Development Plan requirements and to provide the business unit with forecasting.
• Managed the budget for the division. This was around £3 million a year for all staff and running costs

• Procured external contracts for evidence research
• Learnt how to administer the running costs for the Division
• Undertook ad-hoc Geographic Information Systems policy work

• Managed profiles and resources required to complete work. I created a monitoring spreadsheet and database to help achieve this.Liaised with customers and dealt with problems and issues.
• Line managed up to 6 staff and a team of up to 18.
• Managed the improvement process and implemented a major change on a project to enable the completion of 5 year reviews. This was successful.

• Met tight targets, whilst ensuring quality and detail was maintained.
• Successfully organised a sports day for our departments and others from divisional offices.
• Effectively completed and managed the overgrazing project whilst the manager was on another project.

Postgraduate Diploma, Protected Landscape Management

Bsc Hons, Geography