Robert Penner Email & Phone Number

Winnipeg, Manitoba, Canada

Three departments currently report to me, and I deal with all business escalations and resolve and chase high profile and priority orders to completion.

Winnipeg, Manitoba, Canada

• Lead the Tiger Team (group of individual managers) to chase and follow up Broadband escalations.• Monitor Broadbands and make sure dates are completely in as timely as possible.• Maintain an escalation list and work with various groups to expedite.

Winnipeg, Canada Area

• Provide direction to Bell MTS Field Operations through metric creation, reporting, and analysis by leveraging data to identify efficiencies and opportunities for improvement.• Collect, analyze, evaluate and report data in order to increase visibility into Field Services’ performance• Collaborate with internal and external stakeholders to ensure data needs are met, including troubleshooting various data sources and databases• Develop and perform deep dive analysis on reports• Participate and support special projects requiring additional analysis• Collaborate and support corporate-reporting solutions• SQL programming and working with relational databases experienceSELECTED ACCOMPLISHMENTS:• Horizon Onboarding – created presentation, training. Adapt presentation for variety of audiences• Helped foster a data culture by meeting with managers on regular basis

• Executive support for CEO, CFO, directors etc.• Involved in 2016 -2018 desktop and laptop refresh for entirety of Winnipeg• Support executives and desktop users with both software and hardware issues using SCCM and Microsoft Active Directory Console• Knowledge of ITIL (Information Technology Infrastructure Library) procedures using AssystWeb software.SELECTED ACCOMPLISHMENTS• CEO and C-Level support – selected for technical expertise, ability to operate under pressure, and relationship management

• Started as Desktop support for Workforce. Moved to Prime position as head of department.• Involved in 2014 -2016 laptop refresh for entirety of Winnipeg Workforce (FST) roles• Support technicians with both software and hardware issues using SCCM and Microsoft Active Directory Console• Knowledge of ITIL (Information Technology Infrastructure Library) procedures using AssystWeb software.SELECTED ACCOMPLISHMENTS:• Vendor Management (worked directly with Panasonic to design and spec to our requirements)• Developed, lead and deployed (refresh) 300+ laptops per year to users in field

• Repair and installation of any and all MTS services, both residential and business• Involved in the introduction of new tech of Fibre to the Home rolled out across Winnipeg• Data wiring and setup of key large scale projects• Maintained exceptional results and positive feedback from both external and internal sourcesSELECTED ACCOMPLISHMENTS:• Worked directly on high profile jobs such as MTS Place and Investment Group Field• Chosen for special projects throughout my time in role, such as being solely responsible to test and verify all downtown locations for pair bonding eligibility

• Project manager responsible for research and implementing new procedures and/or systems that affect all of the North American divisions• Increased efficiencies, and handled government legislations for all locations in Canada and the US• Worked to achieve compliance with the Transportation legislation in Saskatchewan in reference to the distribution of goods via truck transport.

Winkler

• Interview applicants for enhanced identification cards, as well as examine documents to verify integrity

Winkler

• Responsible for three departments (photo lab / photo studio / retail electronics).• Had 2 managers and 14 staff report to me• Hire and train all new staff, order all stock, pay bill, fill and file all paperwork and verify stock levels for all promotional materials run on a weekly level SELECTED ACCOMPLISHMENTS:• Increased sales with the company 300% monthly• My initiatives drew the attention of both Microsoft and Sony to come and take photos of what I was doing to utilize in other locations.

Various

• Owner / Manager / Technician for a small chain of computer stores as well as various retail businesses. Including 2 computer stores, 1 video rental outlet (in its prime), a pizza restaurant, a laundromat, as well as wholesaling to multiple retail establishments • Managed approximately 12 staff and 3 managers• Created marketing materials and built computers from scratch to suit needs of customersSELECTED ACCOMPLISHMENTS:• Increased sales from $6,000 the first half year of being open, to sales of over $250,000 of product within a year using only a $15,000 line of credit• Sold our custom computers to school divisions, Police departments, and everything in between

Cim (Certificate In Management)

• Canadian Business – an Introduction • Managerial Communication • Organizational Behavior • Canadian Business Law • Accounting.

Human Resources Management And Services, 94.5%