Robert Penner Email & Phone Number

Winnipeg, Manitoba, Canada

Three departments currently report to me, and I deal with all business escalations and resolve and chase high profile and priority orders to completion.

Winnipeg, Manitoba, Canada

• Lead the Tiger Team (group of individual managers) to chase and follow up Broadband escalations.
• Monitor Broadbands and make sure dates are completely in as timely as possible.
• Maintain an escalation list and work with various groups to expedite.

Winnipeg, Canada Area

• Provide direction to Bell MTS Field Operations through metric creation, reporting, and analysis by leveraging data to identify efficiencies and opportunities for improvement.
• Collect, analyze, evaluate and report data in order to increase visibility into Field Services’ performance
• Collaborate with internal and external stakeholders to ensure data needs are met, including troubleshooting various data sources and databases
• Develop and perform deep dive analysis on reports
• Participate and support special projects requiring additional analysis
• Collaborate and support corporate-reporting solutions

• Executive support for CEO, CFO, directors etc.
• Involved in 2016 -2018 desktop and laptop refresh for entirety of Winnipeg
• Support executives and desktop users with both software and hardware issues using SCCM and Microsoft Active Directory Console
• Knowledge of ITIL (Information Technology Infrastructure Library) procedures using AssystWeb software.SELECTED ACCOMPLISHMENTS
• CEO and C-Level support – selected for technical expertise, ability to operate under pressure, and relationship management

• Started as Desktop support for Workforce. Moved to Prime position as head of department.
• Involved in 2014 -2016 laptop refresh for entirety of Winnipeg Workforce (FST) roles
• Support technicians with both software and hardware issues using SCCM and Microsoft Active Directory Console
• Knowledge of ITIL (Information Technology Infrastructure Library) procedures using AssystWeb software.SELECTED ACCOMPLISHMENTS:
• Vendor Management (worked directly with Panasonic to design and spec to our requirements)
• Developed, lead and deployed (refresh) 300+ laptops per year to users in field

• Repair and installation of any and all MTS services, both residential and business
• Involved in the introduction of new tech of Fibre to the Home rolled out across Winnipeg
• Data wiring and setup of key large scale projects
• Maintained exceptional results and positive feedback from both external and internal sourcesSELECTED ACCOMPLISHMENTS:
• Worked directly on high profile jobs such as MTS Place and Investment Group Field
• Chosen for special projects throughout my time in role, such as being solely responsible to test and verify all downtown locations for pair bonding eligibility

• Project manager responsible for research and implementing new procedures and/or systems that affect all of the North American divisions
• Increased efficiencies, and handled government legislations for all locations in Canada and the US
• Worked to achieve compliance with the Transportation legislation in Saskatchewan in reference to the distribution of goods via truck transport.

Winkler

• Interview applicants for enhanced identification cards, as well as examine documents to verify integrity

Winkler

• Responsible for three departments (photo lab / photo studio / retail electronics).
• Had 2 managers and 14 staff report to me
• Hire and train all new staff, order all stock, pay bill, fill and file all paperwork and verify stock levels for all promotional materials run on a weekly level SELECTED ACCOMPLISHMENTS:
• Increased sales with the company 300% monthly
• My initiatives drew the attention of both Microsoft and Sony to come and take photos of what I was doing to utilize in other locations.

Various

• Owner / Manager / Technician for a small chain of computer stores as well as various retail businesses. Including 2 computer stores, 1 video rental outlet (in its prime), a pizza restaurant, a laundromat, as well as.
• Managed approximately 12 staff and 3 managers
• Created marketing materials and built computers from scratch to suit needs of customersSELECTED ACCOMPLISHMENTS:
• Increased sales from $6,000 the first half year of being open, to sales of over $250,000 of product within a year using only a $15,000 line of credit
• Sold our custom computers to school divisions, Police departments, and everything in between

Cim (Certificate In Management)

• Canadian Business – an Introduction • Managerial Communication • Organizational Behavior • Canadian Business Law • Accounting for.

Human Resources Management And Services, 94.5%