•Served as key participant, owner, and executive steward during XL merge with Caitlin in 2015, ensuring a smooth transition between US and UK-based companies, through extensive synergy and planning.•Rapidly promoted to positions of greater authority and expectation, currently delivering strategic initiatives up to $3.5M, and serving as trusted partner to UK-based C-level leadership teams.•Direct report to the US CIO and key member of the US IT Senior leadership group, to provide status updates and develop strategic roadmaps that will best enable the company to achieve its business objectives.•Mentor, manage and lead all US IT Project Managers, including work assignments, HR duties, and assistance in issue resolution, professional development, and additional training opportunities.•Gain recognition for ability to establish best practices and reporting standards, lead diverse teams, manage multiple projects with complex inter-dependencies and budgets.• Serve as owner and steward of the US project Governance process, including areas such as project assurance, alignment with UK counterparts, and managing financial forecasting for in-flight and pipeline projects.•Delivered US strategic project status updates to the monthly enterprise reporting cycle for projects and production of the consolidated portfolio view, ensuring accuracy and total accountability.•Serve in critical Project Assurance role against Governance model, partnering with international colleagues to ensure best practices in global portfolio/project scope management processes, and long-term growth.•Establish metrics and reporting processes to continuously report performance against objectives and deliverables through the organization, ensuring strong alliance with UK counterparts.•Develop, implement, and review methods to assess quality and efficiency of work including metrics, internal process improvement, operating procedures, and implementation/administration of PlanView system.

•Ensured the successful deployments of product/services engagements, including training programs and a Partner Certification Program, and developed all installation processes, procedures and documentation. •Identified strategic and tactical service opportunities with existing and new customers, establishing expectation, overseeing installation engineering team, and following-up to ensure client satisfaction.•Served as primary contact to all US implementation partners in areas of maintaining certification processes to ensure quality of implementations performed by partner project managers and consultants.•Drove issue resolution, client relations, ownership and accountability for all US-based accounts, representing over $2.1M/year, serving as main point of contact and client partner, and key participant on Executive Committee.•Maintained knowledge of industry changes, competitor offerings, and client expectations to ensure alignment with strategic business and IT goals, and to identify and implement new sales and serve campaigns.

•Managed concurrent projects, from $500K to $25MM+ through all phases of project life cycle including scope definition, requirements, evaluation, design, development, testing, documentation, implementation, and support.•Delivered enterprise compliance of all server and client operating systems, middleware and applica¬tions for 2007 Daylight Savings Time changes, which averted potential loss in revenue and payroll.•Led critical PCI effort which reduced system vulnerability with corporate firewalls and within POS system, and implemented federated resource database for application validation during mainframe upgrades.•Exercised independent judgment in methods, techniques and evaluation criteria for obtaining results, and drove the analysis /definition of issues that impacted design success or addressed future concepts, products or technologies. •Developed and implemented an ITIL-based Release Management process for infrastructure deployment that delivered portfolio goals while minimizing impact/downtime to application and business organizations.•Provided senior technical leadership in architecture, design, and implementation strategies that maximized the organization's ability to deliver high-quality IT solutions at minimum cost/risk and quickest time to market.•Maintained accountability for $6MM HP-UX and AIX servers, planning/setup of over 7000 sq. ft. of lab space that housed 3000+ clients/peripherals, and two 24/7 datacenters, ensuring secure and available environments.•Designed / implemented an authentication-based resource reservation system, and negotiated with application teams for available test resources that prioritized system usage in keeping with the company’s strategic goals.