Rob Perez Email & Phone Number

Houston, Texas, United States

Houston, Tx

Bryan, Tx

In concurrent contract role, manage Web content for five radio stations serving diverse listening audiences. Coordinate content and format changes in collaboration with hosting companies and application development vendors ensuring accurate, on time completion to support events, promotions, and contests. Steer future planning for upgrades, enhancements, and add-ons to improve flexibility, administrability, and user-centric experience. Provide production support and troubleshooting.Key Projects and AchievementsRapidly developed and produced high-quality text content and graphics supporting rapidly changing outreach needs.Delivered ongoing content updates that served as Web media coverage for high-profile, multi-day music festival.

Littleton, Co

In contract role, provide technical, process, and systems integration expertise in the areas of operations, marketing, and transaction processing for a company specializing in providing real estate consulting services to local and national lenders, special servicers, and investors. Assess needs and deliver recommendations to organizational leadership. Steer requirements development, project planning, and application / database systems development in partnership with operational staff, and third-party providers. Evaluate and select vendors; ensure provider compliance with service terms. Plan and managed integrations and new deployments.Key Projects and AchievementsEstablished professional reputation as “one-stop” consultant able to solve highly diverse IT issues across networks, user applications, databases, Web presence, and provider realms.Designed and developed company Web presence scheduled to launch in Q1 2012. Personally developed XHTML and CSS code providing new functionality. Integrated legacy databases and applications providing a rich user experience. Recommended and successfully advocated for listing provider change from CoStar to Xceligent that immediately improved website integration and end-user performance.

Boulder, Co

Designed, developed, and upgraded Windows Server hardware, components, operating systems, software, and processes critical to core service delivery. Partnered with interdisciplinary stakeholders to develop new applications and processes. Prepared cost and resource estimates and tracked man hours. Provided escalation support path for Steady State Operations Team.Assembled, installed, configured, and optimized server hardware, operating systems, support, and monitoring tools. Configured and administered security settings in compliance with best practices and contractual agreements. Created process documentation and prepared periodic performance reports.Key Projects and AchievementsAutomated AV definition update processes and patch deployment processes.Partnered with project teams during conception and rollout to plan and develop monitoring and alert systems to support policy and procedure updates. Integrated new tools and scripts that streamlined and automated processes.Earned four IBM Thanks Awards.

Boulder, Co

Provided support and rapid response troubleshooting as expert resource to high-profile Global Services customers. Ensured optimal network performance and system uptime for 54 business critical servers in mixed MS Windows and Novell environment. Prioritized and resolved trouble tickets adhering to contracted service levels; offered Tier II support during major production problems. Partnered with team members from different IT disciplines to enhance and upgrade systems performance. Installed and configured patches, hot fixes, and upgrades. Administered backup recovery operations. Reported key performance metrics to internal and external stakeholders.Key Projects and AchievementsLed support resource for Minute Maid / Coca Cola’s North American operations consisting of 77 Windows and Novell servers. Proactively monitored systems performance to preempt small issues from evolving into major problems.Facilitated communications between Minute Maid and IBM during server support transition.Developed and implemented standardized server backup and recovery procedures as part of the comprehensive corporate plan. Designed, built, and implemented more than 50 application and data servers.Maintained server farm technical body of knowledge ensuring currency and accuracy.Established and documented escalation procedures for Minute Maid support calls.Trained junior administrators in client support practices and troubleshooting procedures.Earned seven IBM Thanks Awards and two cash bonuses for exceptional performance.

Houston, Tx

Served as design, configuration, and implementation subject matter expert to project teams engaged in major systems reengineering and upgrade initiatives for contracted clients. Guided design and upgrade of new and legacy systems. Conducted system testing and assisted with implementation planning.Key Projects and AchievementsBank United Y2K Compliance Project: Served as Senior Engineer tasked with validating and installing hardware solutions necessary to bring the enterprise into compliance. Installed, configured, and supported two Netware 4.11 file servers and two NT4.0 application servers. Upgraded desktop hardware, software, and operating systems. Successfully delivered a fully compliant solution on time. Williams Communications Sales Tracking Solution: Implemented a proprietary sales tracking solution supporting 850 users at 65 locations across the nation. Deployed and supported eight NT 4.0 file servers. Trained users onsite in product features and functionality.

Houston, Tx