Purpose: Accountable for multiple Motorway Service Sites, maximising sales and performance through effective leadership and communication. Reporting directly to Chief Operations Officer.• Manage, develop and upskill ten direct and ~1200 indirect reports across nine motorway service sites with annual T/O of ~£80M.• Orchestrated culture of continuous business improvement across 52 catering and retail establishments and four hotels ~170 beds.• Pioneered introduction and rollout of… Show more Purpose: Accountable for multiple Motorway Service Sites, maximising sales and performance through effective leadership and communication. Reporting directly to Chief Operations Officer.• Manage, develop and upskill ten direct and ~1200 indirect reports across nine motorway service sites with annual T/O of ~£80M.• Orchestrated culture of continuous business improvement across 52 catering and retail establishments and four hotels ~170 beds.• Pioneered introduction and rollout of several new ventures across tenure, i.e. McDonald's, Leon Restaurants, etc.• Consistently delivered "Best in Class" brand metrics with Costa, McDonalds and Leon.• Drafted and presented periodic reports to inform main board on KPIs and operational issues.• Operational lead in successfully implementing a comprehensive new maintenance contract for the Roadchef estate, optimising operational performance and cost-efficiency.• Promoted and instilled an inclusive leadership style within teams, fostering an environment where all team members feel valued, respected, and heard.• Worked collaboratively with multi-site teams to support seamless operations and deliver on corporate objectives.• Drove revenue growth and continuous improvement with firm command of business development opportunities.• Recognised as a leader and developer of people, consistently mentoring tomorrow's leaders for company's succession plan.• Generated further income on seasonal sites that added value to bottom line, demonstrating strong commercial ability.• Continually achieved KPIs for commercial, customer, staff, and health and safety to a high standard.• Enhanced staff retention by 7% in 2024 through leadership and engagement, reducing recruitment costs and boosting productivity. Innovatively tackled COVID-19 challenges, outperforming competitors in staffing and maintaining the bottom line. Show less

Purpose: Development role for the position of Regional Director. Accountable for three sites T/O ~£35M two direct reports ~500 indirect reports. Reporting directly to Chief Operations Officer.• Directed team to deliver high-quality customer service.• Developed comprehensive business plans for sites, adding bottom-line value for company growth.• Enforced compliance measures for adherence to industry standards.• Established solid partnerships with internal and external… Show more Purpose: Development role for the position of Regional Director. Accountable for three sites T/O ~£35M two direct reports ~500 indirect reports. Reporting directly to Chief Operations Officer.• Directed team to deliver high-quality customer service.• Developed comprehensive business plans for sites, adding bottom-line value for company growth.• Enforced compliance measures for adherence to industry standards.• Established solid partnerships with internal and external stakeholders.• Instituted cost control measures to mitigate financial risk. Oversaw financial planning, ensured fiscal stability of sites.• Managed daily operations by overseeing financials, key performance indicators and employee performance.• Managed and developed high-achieving staff, providing orientation, training, support and direction. Show less

Purpose: Accountable for the management and running of M6 Norton Canes motorway service site. ~£13M• Oversaw management of 170 high-achieving staff, providing training, development, succession planning, retention, and health and safety.• Provided leadership to team members, fostering positive work environment.• Accountable for wage and overtime costs. Achieved excellent productivity %s through efficiency and staff capability.• Awarded "Site of the Year" three years in a row… Show more Purpose: Accountable for the management and running of M6 Norton Canes motorway service site. ~£13M• Oversaw management of 170 high-achieving staff, providing training, development, succession planning, retention, and health and safety.• Provided leadership to team members, fostering positive work environment.• Accountable for wage and overtime costs. Achieved excellent productivity %s through efficiency and staff capability.• Awarded "Site of the Year" three years in a row. Including oversight of busiest Costa Coffee in the world.• Maintained up-to-date documentation of all site activities, including risk assessments, for audit purposes. Ensured compliance with health and safety regulations, maintaining high standards of food safety and cleanliness on site.• Enhanced team morale using effective motivation and reward strategies. Facilitated seamless new staff integration through comprehensive orientation programs.• Fostered relationships with local community leaders, enhancing the company's reputation in the region. Show less

Purpose: Accountable for the overall management of nine catering and alcoholic beverage sites within airport.• Regularly reviewed performance data, driving continuous improvement efforts.• Built high-performing teams to achieve organisational objectives.• Improved staff retention with robust HR policies and procedures.• Maintained compliance with industry regulations at all times.