Rob Pink (Assoc. Cipd) Email & Phone Number

Bingham, GB

Nottingham, United Kingdom

• Responsibilities:
• Working across all offices in the UK: Cardiff, Derby, Nottingham and London
• Implementing the full training cycle from identifying training needs to analysis.
• Creating and delivering a variety of courses, including IT skills, soft skills and management skills training.
• The delivery of the induction courses for new starters.
• Constantly have compliance regulations in mind when creating and delivering training.

Nottingham, United Kingdom

• Responsibilities:
• The full training of new employees to the organisation which involves a six week cycle of product training, expectation setting and business orientation.
• Schedule, monitor and manage attendance at required training sessions.
• Create new training materials to a high standard and adhering to compliance regulation such as the Data Protection Act, Financial Conduct Authority, Treating Customers Fairly and Payment Card Information.
• Constantly have compliance regulations in mind when creating and delivering training.
• Provide 121 coaching and development for experienced employees to develop their skills, ensure high customer standards and drive employee development.

Nottingham, United Kingdom

• Responsibilities:
• Identify training needs and develop business case proposals for training solutions.
• Create and maintain training materials to document end to end processes and procedures across the commercial services departments.
• Ensure the training and development needs of customers are identified and implemented in line with organisational objectives, priorities, vision and values.
• Demonstrate a value-add training service in support of the strategic goals of the division through return on investment and expectation metrics.
• Achieve and role model agreed delivery standards and quality assurance.

Nottingham, United Kingdom

Trainer for Experian, primarily training telephony agents.

• Ensure compliance with relevant government protection authorities.
• Assist consumers with technical issues and accessing the Credit Expert website.
• Help customers understand complicated information on their credit report to help them improve their credit score in line with the Data Protection Act 1998.
• Promote revenue generating products to help customers and the business.
• Raise queries with companies for customers when they are disputing report information.
• Keep in contact with customers both written and verbally to keep them updated on any queries or issues I have raised for them.

Level 5 Learning And Development Consultant Business Partner

Education record