Leadership – provide leadership to a team of Product Managers who are the driving force for several Medicare Products that support claims adjudication. Coach, mentor and support the development of team members.Strategy – translate broad theories and strategies into clear, actionable objectives. Provide strategic oversight for Medicare product support and claims adjudication.Service Excellence – champion service excellence and process improvement efforts by driving a culture of innovation and continuous improvement to give a superior competitive advantage. Champion cross-functional initiatives to achieve strategic objectives.

Provide post integration cross functional program and project management leadership to drive service excellence, growth and alignment with ESI's clients and members.

Client UpgradeProvide project management leadership across the organization to ensure our Clients/members are successfully migrated onto the post merger benefit platform. Cross Ops Integration & Execution - Client ServicesProvided project management leadership and support across operational workstreams as it related to client integration. This included cross functional engagement for systems access, synergy portfolio management, and client integration support. I established detailed project plans, work and process flow diagrams, and implemented best practices for constant process improvementDrug Utilization Review (DUR) IntegrationProvided project management framework and support for DUR within Pharmacy Operations to track integration activity and synergy targets. Including, but not limited to, risk identification, mitigation strategies and execution.

Translate business objectives into business deliverables to improve the services being provided to the Physicians Medco interacts with on a daily basis. Lead cross functional teams to execute web strategy and associated deliverables following Agile Scrum methodologies.

Managed all non-IT activity to ensure new clinical testing products were being completed in parallel with technical development in preparation for launch. Included Call Center/Pharmacy, Lab Vendor, and other ancillary groups.

Certified Six Sigma Blackbelt at Medco

Worked in various areas of Medco's Call Center and Pharmacy Operations from end user to Management prior to transitioning to Project/Product Management in 2008.