Rob Quirk Email & Phone Number

United States

Framingham, Massachusetts, United States

• Create and deliver clear and timely communication for loss prevention programs across stores and distribution centers.• Assist with shrink, damage, and safety initiatives by researching and testing new products and technologies. Analyze project effectiveness and plan applications if beneficial.• Maintain and update loss prevention communication tools Ensure content is accurate, relevant, and easy to access.• Generate and analyze reports on shrink indicators, audits, safety stats, and other key metrics. Publish findings to support decision-making and strategic programs.• Ensure training materials, policies, and job aids are up-to-date and consistent. Collaborate with teams to maintain standards.• Work with vendors to procure loss prevention and safety supplies. Manage orders and create purchase orders as needed.

Boston, Massachusetts, United States

Leading, supporting and growing a remarkable team at Cape Air Boston while ensuring a safe and efficient operation focused on exceptional customer service and operational excellence.• Establishing priorities of station operations and employees.• Focusing on people development through effective performance management and ongoing feedback, growing and developing the team for capacity and growth, looking at performance across the team, and time management.• Executing on corporate strategy, planning, budgets, and schedules.• Decision maker relating to all functions at the station, including customer service, ticketing, baggage handling, cargo operations (weight and balance), passenger security, ramp service activities. • Ensure compliance with company standards, policies, and all regulations of federal, state, and Massport airport authorities.• Managing all station resources, such as facilities, equipment, and supplies.• Driving effective diversity, equity and inclusion practices to build a culture of belonging.• Leading by example. Shaping culture of team through action, presence, and reinforcement of behaviors and culture.

Boston, Massachusetts, United States

Customer Service Manager (Operations)• Leading a diverse team of motivated professionals while overseeing a safe, reliable, high-performance operation of an average of 150 arrivals/departures a day. • Engage, coach, recognize and develop front line team members to deliver exceptional customer service.• Selected Fall 2023 American Airlines RightStart Leadership Program.

Boston, Massachusetts, United States

• Managed a diverse team of over 400 employees across multiple regions while prioritizing safety, reliability and a consistent customer centric approach.• Managing internal and external stakeholder relationships.• Coordinated operations, including staffing, operations, and office administration.• Assisted Inflight Corporate Communications with both written and graphic design and short form video content.

Canton, Massachusetts

Detective/Officer in Charge• Leveraged advanced investigatory skills, training, and experience to conduct complex investigations.Supported schools in emergency planning and preparedness. Participated and helped coordinate emergency response exercises.• COBRA Mountain Bike Team – Trained and experienced in responding to large scale incidents in Boston and the surrounding area focused on a community policing approach.• Responsible for SSI information distributed to state and federal intelligence centers as well as monitoring those centers for real time intelligence.Information Systems Officer• Manage department computer systems including CAD software/hardware and databases ensuring compliance with state and federal laws. • Project Lead on Mobile Data Terminals, cruiser cameras systems and other IT hardware and software. Included working with all stakeholders from department leadership and municipal government to union leadership.Public Information Officer• Certified PIO responsible for creating and disseminating information to the community and the media regarding emergency situations, routine notifications and the drafting of media releases. • Project lead on launching department social media platforms that were some of the first in the industry with our platforms gaining national attention. Assisted other agencies around the country in launching social media platforms to better connect with the community.Patrol Officer• Responsible for responding to emergency situations, enforcing all Massachusetts general laws and motor vehicle statutes, and investigating crimes.Union President MACOP Local 375• Responsible for the leadership and administration of the union, requiring knowledge of labor laws, negotiating on behalf of the union during contract negotiations, mediating labor disputes, as well as overseeing fundraising and financial operations. Law Enforcement Officers Safety Act (LEOSA) Eligible Retired Law Enforcement Officer.

Bachelor Of Arts (B.A.)

Diploma, 9-12