Rob Rees Email & Phone Number

Brisbane, Qld, Au

Brisbane, Qld, Au

Brisbane, Queensland, Australia

Brisbane, Australia

Working for the Practice Response Team, a mobile, state-wide service under the Practice Connect branch, delivering mentoring and coaching around practice to child safety staff and assisting Child Safety Service Centres with urgent and emergent needs on the ground, wherever identified.

Brisbane, Australia

Placement Services Unit - Brisbane Region

Specialising in CRC-PAS funded placements, placement support packages and in-home support packages.

Brisbane, Australia

Practice Response Team - Practice Connect Branch

I undertook General Management of this 156 bed Backpackers Hostel whilst living abroad in Edinburgh, Scotland. I was required to manage an average of 25 cleaning and reception staff including all new staffing decisions, timetables, payroll, etc. Ensured that the hostel continued to generate profit, maintain a high standard of cleanliness, staff friendliness and efficiency, whilst sustaining the reputation as one of the top hostels in Edinburgh. Responsible for all health, safety and fire maintenance which included attending training sessions enabling me to train my staff in these areas, liaising with the Fire and Health Departments and adhering to all departmental regulations in accordance with Scottish Law. Successfully introduced a computer based CMS (Channel Management System) and PMS (Property Management System) for all 3 Edinburgh hostels which had previously all been operating on a paper based system. I was responsible for handling all revenue, banking and wages associated with the hostel. Networking with other local business managers and owners to promote mutually beneficial partnerships and liaising regularly with the company owner who lived abroad in relation to business development and tactics, revenue raising techniques, and increasing guest satisfaction. I also oversaw development and running of all social events to increase guest satisfaction.

Provided high quality statutory child protection services to children, young people and families through quality case management supported by a professional decision making framework in partnership with carers, the non-government sector, other key governmental departments, the community and the general public. Undertook investigation and assessment of suspected child abuse and neglect. This was achieved by interviewing children, parents and relevant parties as well as obtaining relevant information from third party sources to inform assessment. Worked with culturally and linguistically diverse clients as well as providing culturally appropriate services to Aboriginal and Torres Strait Islanders. Provided verbal advice and prepared structured written reports on casework matters to assist decision making by children's courts such as affidavit material and applications for Child Protection Orders. Strict maintenance of case records consistent with departmental case management and confidentiality requirements.Specific skills learned include; crisis intervention, family support, case management, interviewing techniques, counselling, coping in high-stress situations, working within a statutory role, consultation, tenacious record keeping, respect for confidentiality, networking, conflict resolution, and negotiation.

Responsible for conducting new client assessments as well as following a set sales process to ensure the best outcomes for the business and the client. Required to have weekly staffing rosters up to date and revise any timetabling changes that may need to be applied. Responsible for the hiring of new tutors. This included CV screening as well as phone and face-to-face interviewing. Required to fulfill daily administration tasks including an opening and closing process, calculating daily tuition hours used and sales made, liaising daily with the franchise owner and following up any e-mails or enquiries sent through. Daily tuition of students (from grades prep to 12) in Math, Reading, Spelling and Special Writing Skills. Attending weekly manager’s meeting to discuss expected payments and problems that each centre may be experiencing, along with effective ways to approach and resolve these problems.

Bachelor Of Psychological Science, Psychology

Activities and Societies: Northern University GamesBachelor of Psychological Science

Education record

Activities and Societies: Senior Musical, band, Rugby Union, and Basketball.Grade 8 - 12 completed.