Rob R. Email & Phone Number

Dublin, IE

Dublin, IE

Dublin, IE

• Manage Windows updates end-to-end through SCCM ADRs, reworking updates to reach 95% compliant within 2 weeks.
• Collaborate with Info Security to mitigate risk through Qualys reporting.
• Package, test and deploy Windows applications throughout SCCM environment Including Microsoft Teams, Zoom, Acrobat DC, SAP Excel add-ons and numerous others leveraging.msi,.exe, C2R and script installers.
• Implement & design OSD images, Task Sequences, App management & Update management.Used SCCM Reporting to create reports for compliance and insight into client software and hardware.
• Perform device driver and BIOS upgrades through SCCM.
• Utilize Powershell for scripting packages and miscellaneous engineering tasks.

Macintosh and Windows consulting, troubleshooting, imaging and repair. iOS and Android phone and tablet configuration and repair. Application installation and support.

Santa Clara, CA, US

• Provided hybrid Windows and macOS support to mixed environment with an emphases on JAMF Pro and SCCM Administration.
• JAMF Pro and SCCM Administrator
• Create and manage macOS configuration profiles using JAMF Admin.
• Manage Self Service catalog, packaging and deploying OS updates, applications and scripts.
• Deploy macOS images along with a custom set of packages using JAMF Imaging.
• Troubleshoot software, hardware, and network issues for corporate macOS computers.

Milpitas, California, US

• SCCM SME, tasked with cleaning up and executing high profile IT projects. Identified and remediated several systemic issues in SCCM causing content replication failures, deployment failures and reducing the.
• Discovered major content replication issue effecting 35% of SCCM Distribution Points, provided guidance in quickly rectifying the problem and restoring services to full 11,000 end points.
• Developed, tested and carried out Microsoft Office 365 Click-to-run update using SCCM, using Configuration Baselines to manipulate Office Update Channel, synchronizing the environment.
• Familiarity with GPO templates and settings, PDQ Deploy, Dell Command Suite via SCUP, Bitlocker, Onedrive, VMware ESXi and Windows 10 feature updates.
• Leverage SCCM for Packaging and Application deployment of numerous tools and apps, including Zoom, Code42, Malwarebytes, JMP and OnedriveTechnical Expertise
• Immediately provide a level of knowledge and technical skill, providing insight on best practices with SCCM usage, upgrading SCCM to latest version along the way.

Fremont, CA, US

• Collaborate with internal teams including network, security, desktop support, data center, IT asset management, and site facilities to deliver viable solutions and achieve company goals
• Research and select software and vendors, encompassing the entire lifecycle of client administration software tools
• SME and Administrator for a variety of Client Management applications: SCCM, Parallels Mac Management, Active Directory, Powershell
• Support business objectives through reports, inventory, self-service, knowledge management in an expanding and constantly changing environment
• Macintosh Administration with macOS Server, Parallels Mac Management, Configuration Profiles, Apple Configurator 2 and JAMF Pro
• Application and package building, certificate signing and deployment for Mac and Windows

Fremont, CA, US

• Administration and maintenance of SCCM environment including SCCM client deployment, software updates and application deployment
• Web administrator, updating and maintaining Google Sites webpage for internal consumption
• Design and compose documentation of products and services, as well as email communications distributed globally to all Seagate employees
• Valued team member collaborating on and contributing to a variety of internal projects; VHD/VDI and ITSM evaluation and implementation, Dell Telemetry, IT Help Icon.
• Analyze log files, troubleshoot and problem solve technical problems within SCCM, application deployments, software updates, client deployments, as well as OS and software conflicts

Fremont, CA, US

• Primary Vice President support, solved IT problems for all local EVPs, SVPs, VPs and their administrators; served them with superior analytical and critical thinking skills
• Excelled at performing in high stress situations with difficult or frustrated customers, effectively prioritizing and communicating accurate information and ultimately providing resolution
• Utilized intuition and technical knowledge to provide support in urgent situations, large sales calls, offsite conferences, confidential EVP meetings, and Board of Director meetings
• Mobile device configuration and support - iPhone, Android

Sunnyvale, CA, US

• Diagnosed, troubleshot and repaired hardware and software for Windows desktops and laptops
• Installed and configured software in corporate environment; identified and removed viruses, spyware and adware
• Created new hire accounts; oversaw and managed production and distribution of computers for new hires and coordinated internal moves
• Provided executive support and internal customer service for employees

• Oversaw all logistics for guest group retreats from sales contracts to coordinating event needs
• Managed guest group experience and facilitated internal information distribution
• Supervised and managed part-time and seasonal staff of 4-10 employees, setting schedules, resolving conflicts and ensuring that tasks were completed quickly and with excellent service
• Managed all information technology functions, including diagnosis and troubleshooting of software, hardware, servers, wireless and wired networks
• Implemented and oversaw information security measures, including set up and configuration of anti-virus software, firewall, domain controller and Active Directory services

Ba, Philosophy

Certificate, Project Management