Rob Ridgeway Email & Phone Number

Plano, Texas, Us

Raleigh, Nc, Us

- Led a dynamic team of Product Managers and UX Designers, adopting a customer-centric methodology that elevated user satisfaction by 44 NPS points and boosted net revenue retention by 10%.- Formulated and executed strategic product roadmaps aligned with company objectives, enhancing product line efficiency by 20% and solidifying market leadership.- Fostered a culture of collaboration and continuous product discovery, orchestrating cross-functional initiatives with engineering, marketing, and sales to expedite successful product launches and achieve a 25% faster time-to-market for critical features.- Instituted robust customer feedback loops and market analysis practices, driving product enhancements and establishing UserVoice as a market leader.- Productized the use of AI in the UserVoice application, particularly focusing on NLP and LLMs.

Raleigh, Nc, Us

- Lead a team of Product Managers in a customer-first approach to product development.- Drove the creation of new B2B SaaS product lines towards market dominance by leveraging data analytics and user feedback and going from 0 to 1.- Presented strategic product advancements to C-suite executives, securing buy-in and a 15% increase in R&D investment for experimental features.- Cultivated an iterative build-and-test environment, empowering a team of Product Managers, Engineers, and UX Designers to rapidly prototype and refine product offerings.- Integrated customer feedback into the product lifecycle, significantly enhancing feature sets and user engagement.

Austin, Texas, Us

- Guided clients through digital transformation initiatives, utilizing market insights and analytics to redefine product strategies and enhance customer journeys.- Fostered a shared vision among cross-functional teams, aligning product development efforts with clients’ strategic goals, resulting in a 40% improvement in client product performance metrics on average.- Embodied a strong entrepreneurial spirit, driving innovation and digital strategy revamps for a diverse client portfolio.- Led the Scrum team in identifying and defining detailed business requirements, crafting comprehensive epics, and user stories in JIRA- Prioritized and managed the team’s backlog in collaboration with stakeholders through JIRA, ensuring that product development efforts were aligned with strategic objectives and market demands.- Led Scrum ceremonies such as daily stand up, sprint planning, sprint review, sprint retrospective, and backlog refinement

Charlotte, North Carolina, Us

- Transformed complex challenges into actionable strategies, fueling the exponential growth of a B2B2C SaaS product suite in a competitive startup landscape.- Orchestrated the product development lifecycle, from ideation to launch, while emphasizing Minimum Viable Product (MVP) constructs and user-centric design principles.- Championed product innovation, contributing to a mission-driven organization with a focus on sustainable and impactful product solutions.- Led the Scrum team in identifying and defining detailed business requirements, crafting comprehensive epics, and user stories in JIRA- Prioritized and managed the team’s backlog in collaboration with stakeholders through JIRA, ensuring that product development efforts were aligned with strategic objectives and market demands.- Led Scrum ceremonies such as daily stand up, sprint planning, sprint review, sprint retrospective, and backlog refinement

Charlotte, Nc, Us

- Directed product and service project initiatives for commercial banking clients, ensuring agile methodologies were at the core of scope, budget, and resource planning.- Led the Scrum team in identifying and defining detailed business requirements, crafting comprehensive epics, and user stories in JIRA- Prioritized and managed the team’s backlog in collaboration with stakeholders through JIRA, ensuring that product development efforts were aligned with strategic objectives and market demands.- Led Scrum ceremonies such as daily stand up, sprint planning, sprint review, sprint retrospective, and backlog refinement

Sacramento, California, Us

- Drove the development and enhancement of consumer subscription and payment portals, incorporating user feedback and data analysis to improve the digital experience significantly.- Pioneered user engagement strategies that increased subscription rates by 10%.- Led the Scrum team in identifying and defining detailed business requirements, crafting comprehensive epics, and user stories in JIRA- Prioritized and managed the team’s backlog in collaboration with stakeholders through JIRA, ensuring that product development efforts were aligned with strategic objectives and market demands.

As the inaugural product manager, played a pivotal role in the evolution of a nascent fintech B2B SaaS product, focused on commercial credit risk management and servicing, culminating in its successful acquisition due to innovative feature development and market positioning.

Basking Ridge, Nj, Us

Applied data analytics to forecast consumer trends, optimizing staffing models for regional call centers, leading to a 15% improvement in service level agreements.

Master Of Business Administration, Summa Cum Laude, Business Administration

Bachelor Of Arts, Magna Cum Laude, Marketing