Rob Robles Email & Phone Number

Conroe, Texas, United States

United States

The Woodlands, Texas, United States

Create a brand by marketing and developing new business providing quality flooring solutions for clients. Hire qualified subcontractors to complete flooring projects at a high level. Control quality of work by holding subcontractors accountable and communicating with the clients throughout projects.

Texas

Develop new business while deepening & maintaining existing relationships by directing sales efforts, implementing products and the operational servicing of those customers. Work closely with the Regional Presidents, Retail Leadership and Commercial Relationship Managers in making business development calls on new prospects. Consistently deliver high quality and responsive service to associates, clients and prospects.♦ Sole Treasury Specialist for the state of Texas working in conjunction with Regional President’s, Retail leadership and Commercial Relationship Managers to promote bank’s cash management products/services.♦ Provide customers with the latest information about new and existing bank products available and cross-selling these services.♦ Ensure that the operational needs of customers are attended to expeditiously.♦ Meet periodically with existing customers to ensure proper servicing of accounts and to strategize to build cost savings and efficiency solutions for their company with Cash Management products/services.

Houston, Texas Area

Serve as a strategic partner, working with clients to provide thorough, ongoing support regarding corporate banking operations. Execute funds movement transactions while ensuring adequate liquidity for clients, and process internal requests to add, delete, or change services related to treasury management, account analysis, and deposit account operations. Work diligently to resolve issues, master systems administration, and complete complex installations. • Cultivate strong client relationships, maintaining a 100% average for meeting customer service telephony standards; manage work flow, handling heavy phone and email traffic while providing accurate and timely service.• Interface with internal lines of business to provide product knowledge and address highly visible client inquiries and requests; communicate with Client Services Managers and Product Managers to address technical issues. • Achieve tight service levels (SLA’s) by orchestrating efforts across multiple platforms and product teams; generated a 98% average in meeting SLA standards. • Recipient of multiple spot award recognitions for demonstrating exemplary service and exceeding expectations.

Integral member of the leadership team, moving through progressive roles focusing on promoting business development growth strategies, and implementing strategic processes across all revenue streams to deliver a sustainable competitive advantage. Leveraged company strengths to increase profits across multiple lines of business. Maintained effective communications, fostering cross-team collaboration to drive profitable revenue.♦ Forged solid customer relationships; executed services for customers regarding banking and financial needs while ensuring compliance with all applicable State/Federal laws, regulations, and bank policies.♦ Delivered on branch monthly and annual sales / revenue targets; attained 100% of loan goal and increased loan production by more than 300% from the previous year.♦ Tracked and analyzed key performance indicator to identify areas of critical opportunity and implement solutions; exceeded six of eight KPI’s (branch previously attained two out of eight).♦ Translated strategies into actionable plans to improve operational performance; attained 23 out of 24 perfect scores in monthly operational audits and positive ratings in all annual operational audits.♦ Selected as a project manager, playing an instrumental role in the successful conversion of a newly acquired bank.