Rob Roy Email & Phone Number

Toronto, Ontario, Canada

• Sales Operations Associate
• Acted as a main point of contact for all service-related issues from members of the RBC GAM Advisor Sales Team, National Accounts, and the Investment Product Advisory team.
• Liaised directly with Advisors to understand their queries and work towards resolution.
• Liaised with internal operational groups to ensure that any issues pertaining to Advisor escalations are resolved in a timely manner.
• Managed all queries using the case management functionality in Salesforce.
• Maintained records of all correspondence on cases using our CRM system (Salesforce).

Toronto, Ontario, Canada

• Reconciliation Administrator
• Manually loaded all PS files and dividends from Fundserv into MFR (MF Recon).
• Created the out of balance tracking report and best practices process to identify trade obstacles, which were then delegated to the appropriate department for resolution.
• Provided monthly reports to financial auditors at head office to confirm there were no discrepancies to address, including documents that were sent to MFDA (Mutual Funds Dealer Association).
• Updated the custodial agreements via MFDA web site.
• Delivered product training, as needed, ensuring all client personnel are trained on daily usage tracking on the product platform and specific workflows.

Toronto, Ontario, Canada

• Ran morning files through FIS/RBIS contract match and trade create reports
• Managed daily payable/receivable to Fundserv via RBIS Application Launchpad
• Processed manual credit and debit slips in the process of money movement between general ledgers and commissions and trailers
• Monitored same day rejected trades, updating/cancelling and providing financial planners with updates
• Monitored all daily acknowledged trades to identify and rectify problems
• Balanced daily general ledger accounts with Montreal audit department

Toronto, Ontario, Canada

• Fostered strong relationship cross organizationally with RMFI (EAC), RBC DS, RBC GAM and other various mutual fund companies across Canada
• Interacted with internal and external financial representatives to address elevated and challenging issues which required a quick resolution
• Created various daily, weekly and monthly reports to provide analysis for internal audit and accountability
• Managed dealer agreements within RBC I&TS
• Managed increased workload during RRSP and Tax season pertaining to client accounts
• Translated French legal documents to English

Toronto, Ontario, Canada

Toronto, Ontario, Canada