Robert Russo Email and Phone Number
Robert Russo work email
- Valid
- Valid
Robert Russo personal email
With 15 years of progressive success serving as a technical team leader, customer success manager, and architect, I have served as an influential thought leader to build, develop, and retain high-performing teams. I maintain a consistent focus on driving the delivery, scalability, and sustainability of technical solutions, global leadership, and customer relationship management to design and deliver product and service offerings to solve complex business problems and drive automation. Furthermore, my proven track record utilizing innovation and automation from Artificial Intelligence (AI), cybersecurity, data analytics, sustainability, and cloud computing has consistently delivered cutting-edge results yielding customer satisfaction and renewals through successful implementations. I have been consistently recognized as a consultative and strategic partner to customers of all sizes by providing business use case scenarios to deliver value-added results while consistently growing average spend by 25 to 30% across multiple platforms, including Infrastructure as a Service (IaaS), Software as a Service (SaaS), and Platform as a Service (PaaS) offerings. Additionally, I maintain an ongoing drive to consistently learn within the ever-changing technology vertical, thereby acquiring a diverse portfolio of certifications to ensure my expertise is as cutting-edge as the innovative sector. I am fueled by helping customers succeed by aligning as their trusted advisor to facilitate continuous business growth based on automation and available solutions. By collaborating with channel and alliance partners, as well as internal and external leaders, I have been successful accelerating continuous process improvements and customer engagement alike.Please network with me to learn how my background will deliver immediate and sustainable success within your organization by optimizing customer success and associated revenue growth through key account onboarding, expansion, and retention. I look forward to hearing from you.
-
IbmBoston, Ma, Us -
Principal Customer Success Manager & Architect: Team Leader – Security, Data & AiIbm 2021 - PresentArmonk, New York, Ny, UsCultivated and grew key client relationships to expand spending on IBM’s product and service offerings, including SIEM, SOAR, ASM, EDR, MSSP, and Watsonx (AI), by showcasing technical expertise to identify value and yield customer success. Evaluated client security operations and posture to define and deliver customized solutions in alignment with business objectives. Managed a book of business of up to 11 diverse clients concurrently, ranging in size from 400 to over 100K employees. Consulted with clients to provide use case scenarios and coordinate proof of concept (POC) and minimum viable product (MVP) initiatives and presentations. Facilitated customer value assessments, quarterly business reviews, and technical workshops to optimize client outcomes and proactively identify and mitigate obstacles to success.» Selected to transition from technology generalist to cybersecurity and data security-specific software and solutions in 2023 and acquired five new accounts; within three months, secured three separate net new contracts for new/expanded offerings, yielding multi-million-dollars in total revenue.» Decreased customer deployment times by 50% by providing timely and relevant feedback from customers’ team to project management and senior leadership teams.» Served as integral contributor facilitating clients in signing multiple value-added long-term contracts for two key customers, including expansion of cybersecurity platforms and managed installation projects.» Reestablished trust with key client at risk of attrition by addressing key obstacles in real-time, serving as the voice of the customer and primary technical contact; provided attentive account management and partnered with engineering and support to resolve issues over a four-month time span, resulting in earning net new eight-figure three-year contract.
-
Principal Technical Architect, Engineer, Technical Sales Leader & Customer Success ManagerPurple Koru 2020 - 2021Silicon Valley, Ca, UsDelivered leadership and leveraged technical expertise on critical client engagements, including enterprise customers, small and medium-sized businesses, midmarket organizations, and startups throughout the United States, Canada, Europe, Australia, and Asia. Leveraged business, strategic, technical, and tactical expertise to achieve defined client objectives within the established scope, budget, and schedule across diverse verticals. Facilitated projects, including delivering consultative guidance for solution selling and training, security best practices, and remediation, IT solution selection, data center migrations to cloud, infrastructure advisement, and data center modernization.» Spearheaded short-term project to assist medium-sized client in rebuilding IT shop, including security, governance, and tooling, managing $5M budget and 18 month timeframe; oversaw the redesign and implementation of new solution and facilitated knowledge transfer to leadership within client corporation, thereby completing the transformation within 12 months and realizing $1.8M savings, driving customer satisfaction.» Consulted with K-12 customer to develop automated processes and deploy new software system to end users; created starter plan and associated workflows to gain buy-in and approval of stakeholders.» Accelerated project deployment by 66% against plan and saved customer $750K+ while ensuring quality implementation meeting the defined requirements and objectives established in project plan. » Led third-party selection process to select new vendor for client’s server automation platform within a six-month timeframe, focusing on cost-effectiveness while meeting 90% of established requirements during COVID-19 pandemic; Guided and managed selection process from inception through completion, resulting in 25% cost savings prior tool. -
Managing Principal, Customer Success Manager, Field Architect, & Business Development ManagerInsight Oct 2018 - Jun 2020Chandler, Arizona, UsServed as technical sales leader within a presales setting; collaborated with US and Canadian-based clients and account teams to develop customized technical solutions including corporate clients, managed service providers and managed security service providers (MSP/MSSP). Developed, launched, and published internal trainings for Customer Success Managers to standardize internal processes and optimize outcomes. Partnered with Sales and Delivery account team members to design and implement key account strategies to evaluate and capitalize on organic expansion opportunities, resulting in multiple successful service renewals.» Consulted with struggling accounts to reduce churn, yielding over 75% customer retention of target accounts through enablement while driving organic sales growth by 35%.» Increased net new business by $300K monthly by collaborating with account executives to successfully close large deals.» Recognized by the Leadership of company for partnering with client to select and implement MSSP throughout the request for proposal (RFP) process; managed all aspects of implementation, resulting in saving customer up to 40% based upon limited security operations center (SOC) implementation. -
Manager Of Worldwide Cloud Computing - Proof Of Concept Program & Sales EnablementHp 2008 - 2018Palo Alto, Ca, UsManaged the performance of a global program and team with accountability over the development and deployment of Cloud POC programs from inception through deployment across global data centers. Oversaw customer success managers, engineers, and project managers throughout the United States, Europe, Australia/New Zealand, and APAC regions, ensuring alignment to drive sales and associated cloud service revenue, while optimizing customer satisfaction.» Developed and deployed innovative POC program to showcase value of cloud computing services to customers across the US within three months, and globally within a year; in three years, the program generated over $475M in new contracts for cloud, hardware, and software solutions.» In 2017, expanded program to include AWS and Azure solutions, resulting in securing over $200M of new contract revenue within the first year of cloud deployments, while improving the speed of sale by 20% and enhancing the client experience.» Tasked to lead diverse regions and manage large disparate technical teams to win new business for IT service engagements, resulting in $300M of net new business across a two-year timeframe.» As a Solutions Architect Leader, managed and lead multiple complex IT engagements which encompassed multiple global customers and IT disciplines: Cloud Services, Networking, Global Infrastructure, Security, Help Desk, and Server Management, enabling team of direct reports to secure in excess of $1B in net new contracts. » Increased sales by 30% and improved resource utilization by developing new regional and global sales tools, including demonstration capabilities, on-demand sales reporting, and resource request portal. » Augmented customer satisfaction and increased sales growth by 25% by providing programmatic and technical support to all program clients as well as managing Cloud Services offerings
Robert Russo Skills
Robert Russo Education Details
-
University Of Massachusetts LowellElectrical Engineering
Frequently Asked Questions about Robert Russo
What company does Robert Russo work for?
Robert Russo works for Ibm
What is Robert Russo's role at the current company?
Robert Russo's current role is Principal Customer Success Manager & Architect » Leveraging Background in AI, Data Security, Sustainability, Automation, & Technical Leadership to Optimize Productivity.
What is Robert Russo's email address?
Robert Russo's email address is rr****@****ast.net
What schools did Robert Russo attend?
Robert Russo attended University Of Massachusetts Lowell.
What skills is Robert Russo known for?
Robert Russo has skills like Cloud Computing, Enterprise Software, Data Center, Managed Services, Integration, Pre Sales, Saas, It Strategy, Vendor Management, Itil, Solution Selling, Sales Management.
Who are Robert Russo's colleagues?
Robert Russo's colleagues are Seshadri Guruginjakunta, Karla Magaña Renoud, Jayendra Pawar, Bhavuk Moolchandani, Eric Miliavsky, Houwei Wang, Akira Yagasaki.
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial