Rob S. Email & Phone Number

Latham, NY

Provide timely, accurate, and courteous responses to a high volume of telephone inquiries from both members and providers.Achieve and maintain productivity and quality performance expectations.Interpret and effectively communicate benefits, eligibility and claims processing information to customers.Document all critical information related to contacts.

Capital District, New York

Worked with individual students offering private guitar instruction.

Argyle, NY

Oversaw all aspects of the manufacture of compact discs and cassettes for Sweetfish Records. Ensured that product manufacture met required deadlines, quality standards and was completed within operational budget.

Argyle, NY

Oversaw all aspects of the day to day operation of Sweetfish Recording Studio. Supervised studio engineers.Scheduled recording time for new and existing clients. Marketed the studio. Billed clients for studio use.

Troy, NY

Answered telephone inquiries from subscribers regarding mental health care plan coverage. Referred callers requesting service to the proper resources.

Albany, NY

Answered telephone inquiries from subscribers regarding health care plan coverage. Resolved subscriber's concerns by performing necessary claim adjustments.

Syracuse, New York Area

Processed assigned claims to state regulation and corporate guidelines.

Syracuse, New York Area

Processed assigned claims to state regulation and corporate guidelines.

Utica, New York Area

Processed assigned Long Term Disability claims within contractual provisions and corporate guidelines.

Music Technology

Associate Of Arts And Sciences (A.A.S.), Photographic Arts