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Rob S is listed as Looking for Senior Manager Role, Can join in 75 days at Kyndryl, based in Bengaluru, Karnataka, India. AeroLeads shows a matched LinkedIn profile for Rob S.
Rob S previously worked as Information Technology Delivery Manager at Kyndryl and Service Delivery Manager at Ibm. Rob S holds Bachelor Of Engineering - Be, Electronics Engineering from Shri Ram College Gwalior.
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I am a Senior Manager leading team of 100+ employee with 6 Delivery Manager. I have 14+ years of experience in Information technology industry. I am leading resources for managing DataCenters across the globe. I manage the teams of VMware, NSX, Windows, IIS, SQL, Citrix , Backup, Network, Hands and eye of DC operation. I manage and provide solutions to global customers. Experienced in signing many global customers across the globe.• Liaise with all new joiners to establish the connect and help them assimilate faster into the organization• Handle separations of employees, Conduct Stay Interviews, make efforts to retain, and ensure smooth offboarding of employee• Coach Mgrs on their roles and people issues• Resolve team conflicts• Provide support to senior leaders and managers in team/client group in a single business function• Understand business goals and priorities and support manager and business leaders in driving people agenda• Analyse various data and people metrics and identifies trends• Execute cyclical People Processes e.g. goal setting, annual and mid-year performance cycles, promotions, compensation management, etc. with timeline adherence. • Facilitates or assists multiple team or group level talent discussions• Identify skill gap among employee and upskill them• Execute & Manage Daily Infrastructure Operations, including: Routine operations and maintenance, Incident Management, Problem Management, Change Management, Crisis Management & Disaster Recovery across multiple technologies & teams to deliver high quality & stable services.• Develop & Implement plans & objectives for the department in an effective & innovative fashion• Manage infrastructure operations environment and system availability for Active Directory, Windows & Unix Server, VMware, Azure , Aws, NSX• Drive customer engagement and satisfaction with all support teams• Collaborate with support teams to drive improvements in communication, architecture, and performance• Response to RFI/RFP/ requirements for global clients from Australia/U.S/Cananda/SaudiArabia• Perform detailed analysis of Request for Proposals (RFP) , Work with Work Force Management to get seats created, Recruitment of right skilled people and Transition successfully•Create and execute Industry leading breakthrough strategy in attracting, hiring & engaging best quality talent from engineering schools • Providing guidance, training and should have the leadership skills to inspire the team to perform at their optimum level• Created a cohesive team that works efficiently together
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Bengaluru, Karnataka, India
o Managing cloud and infrastructure teams of Vmware, HCX, NSX, windows, Active Directory, Linux, Redhat ( Openshift, Openstack), HCI ( Vxrail, VCF,VMC on AWS), AWS Network, Azure network. GCP NetworkManaging cloud and infrastructure teams of Vmware, HCX, NSX, windows, Active Directory, Linux, Redhat ( Openshift, Openstack), HCI ( Vxrail, VCF,VMC on AWS), AWS Network, Azure network. GCP Network
Greater Bengaluru Area
o Responsible for the delivery of Client IT Applications (Support, Operations & Enhancements) Hardware Services, Services in scope included: Incident, Problem, Change and Configuration Management, Application Availability, Performance & Capacity Management, Preventive Maintenance, Service Improvement and Application Enhancements. Led Team of 50+ for VMware, windows, Active Directory, Backup, Network, Sql, IIS, Middleware. • Ensure positive client satisfaction and client relationship is maintained for service delivery.• Ensure that service management reports are provided to the management on monthly, weekly, daily and adhoc basis.• Interacts frequently with the onsite service management, Project Executive, and management to ensure high level of customer satisfaction.• Check the incident reports and ensure that it is sent to respective stakeholder.• Track the SLA violation and ascertain continuous improvement in service delivery.• Ensuring adherence to the Service Level Agreements and Turnaround Times for all the client side processes/ deliverables.Responsible for understanding, resolving and closing out service-related issues/ exceptions.• Meeting the target dates, commitments and quality objectives.• Experience in Incident, Problem and Change Management• Experience in Tracking of Changes and Release• Experience in Vendor Management- interaction with third parties to resolve incidents• Managing business development and account management• Develop and implement escalation policy and process to drive customer satisfaction in service delivery offeringsUnderstanding of the audit and compliance issues• Recognize, encourage, enhance and share the quality best practices within the practice and delivery across the team• Effectively engage with stakeholders and service consumers to deliver priorities• Build credibility, establish rapport and maintain communication with stakeholders at multiple levels, in
Greater Bengaluru Area
o Ensure accountability and enforcement of all documented processesHave Lead experience of 5 yearsHave experience in supporting and Managing incidents, Problem, Changes, SLA, Reporting, Compliance, Riskexception letters, Ticket tools like Service Now, E-helpdesk, MaximoHave experience in working on performance of Team Members and working closely with ManagersEscalation Engineer for my TeamExperience in working on New Transition of ProjectsExperience in preparing of Technical Documentations, RCAExperience in Training, Automation, IT AuditEnd-to-end Application Maintenance, Level 2 & Level 3 Support and Enhancement Delivery of client applications. Services included: Incident, Problem, Configuration and Change Management Processes; Services Level Agreements Management; preventive & proactive maintenance.Key Technologies: Web Technologies – IIS, Windows, Sharepoint Technologies, IBM Lotus NotesLed a team of 25. Responsible for staffing and grooming the team, handling customer communication and escalations, risk management and issue management.
Greater Bengaluru Area
o Have experience in Network Managed Services to manage the Network, Infrastructure, VPN like Proxy server, Proxyfire, Open Text, AventailHave experience in Data Center Management, Hardware/Software Asset Management, Windows Server2003/2008/2012, IISAssisting Team and other stakeholders to define business requirementsManaging the project process and project internal communicationsConducting Daily, Weekly Meeting with TeamInterface with client to ensure quality delivery of goods and services
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Rob S works for Kyndryl.
Rob S is listed as Looking for Senior Manager Role, Can join in 75 days at Kyndryl.
Rob S is based in Bengaluru, Karnataka, India while working with Kyndryl.
Rob S has worked for Kyndryl and Ibm.
You can use AeroLeads to view verified contact signals for Rob S at Kyndryl, including work email, phone, and LinkedIn data when available.
Rob S holds Bachelor Of Engineering - Be, Electronics Engineering from Shri Ram College Gwalior.
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