At The Observatory, O2 Arena, London, June - October, then The Mall, Bristol, October - DecemberLeading and managing a team to ensure efficient and hospitable service at a bustling venue, nominated "Drinks Champion" for the pub - improving staff product knowledge and working on cellar upkeep and line cleans, consistently surpassing shift sales targets and helping produce record-breaking profits, handling and resolving difficult complaints. Office duties included filling out timesheets, cashing up tills, and completing revenue reports, counting and organising stock, including draft beer counts, ensuring that kitchen and front-of-house teams are keeping the business safe, legal, and compliant with company standards throughout service, open, and close

Updating and reorganising spreadsheets using Microsoft Excel to develop effective signposting tools for call takers, designing promotional material for fundraiser events, and recruiting a web developer to help redesign the charity's website.