Polson Nexus is an independent source of consultants, trainers, speakers and consulting firms. We have been a providing clients with independent consultants for short, medium and permanent placements since 1989. Drawing on our talent pool of consultants in Australia and Asia, we help clients find the best person with confidence. Service specialties include eLearning and instructional design, facilitation, leadership, team building, communication, change management, project management and process improvement.

BDS provide group and individual support services to people of all abilities, at our centres and in the community

The innovation consultancy transforming ideas into outcomes better than any alternative

For several years Torii has been a leader in the Design and Content space, giving large complex organisations and ambitious start-ups access to great minds and people.Torii's people and design community tackle big challenges and deliver meaningful outcomes. Torii supports personal development through mentorship, collaboration, and new experiences.

Parental leave cover role leading a team of Product / Service / CX / UX / UI designers to deliver enhanced customer experiences and drive design-led cultural initiatives • Oversight of the design and delivery of the Flybuys app, ensuring a focus on a re-imagined member experience• Redesign of design operations, governance and ways of working to improve collaboration and stakeholder engagement• Oversight and input into other relevant strategic initiatives.

Consulting to Union Digital, a start-up digital bank with a vision to provide financial inclusion for underserved communities and millions of unbanked Filipinos who don't have access to traditional banking services.• Led the Customer and Employee Experience Strategy in the transformation of Union Digital's organisational structure, transitioning from a traditional hierarchy to a decentralised autonomous organisation (DAO), ensuring alignment with the demands of the hyper-financialising decentralisation trend• Leveraged Union Digital's clean technology slate to implement innovative solutions for enhancing customer and employee experiences• Developed and delivered a comprehensive suite of strategic assets, including a Strategy-on-a-Page (SoaP), Customer and Employee Strategy Canvases, Organisational Design Principles, Macro Analysis, Competitor Analysis,and a DAO White Paper• Collaborated with cross-functional teams to co-create artefacts, fostering a shared understanding of the strategic vision and direction• Provided executive coaching to facilitate alignment and communication of the transformative vision, guiding the prioritisation of initiatives to empower smaller, decentralised teams and communities closer to the marketQuantifiable Results and Outcomes: Increased operational agility, Enhanced decision-making efficiency, Improved responsiveness to market dynamics

Strategic leadership in driving customer-led innovation across business models, products, and experiences:• Led the discovery, design, and implementation of a diverse portfolio of solutions and experiences aimed at driving engagement and growth in both new and existing donor segments• Facilitated purposeful change through the application of innovation methodologies, design frameworks, and tools across discovery, opportunity framing, idea generation, prototyping, testing, and iteration• Collaborated closely with internal stakeholders at all levels of the organisation and within a complex, global operating model• Successfully delivered a fully digitised onboarding experience for new Child Sponsors, resulting in reduced cost-to-serve and a shorter pay-back period• Implemented enhancements to the Child Sponsorship onboarding journey, leading to a notable decrease in cancellation volumes• Delivered a new portal experience and impact feed which increased sponsor engagement and connection, contributing to retention targets.Quantifiable Results and Outcomes: Reduced cost-to-serve, Shorter pay-back period, Decrease in cancellation volumes, Increased sponsor engagement and connection

Consulting to Suncorp. Managing learning innovation activities, liaising between Suncorp's Onshore Learning and Development (L&D) team and Rightpoint’s offshore L&D team:• Successfully managed resource utilisation, forecasts, delivery plans, pipeline of projects, as well as managing risks and issues• Implemented a suite of innovative learning initiatives in collaboration with Suncorp, aligning with their strategic evolution to address the Future of Work• Provided coaching to the team on adopting innovative, agile, and iterative approaches to ensure rapid design and delivery of learning solutions.Quantifiable Results and Outcomes: Increased efficiency in resource utilisation, Timely delivery of learning initiatives, Adoption of innovative approaches for rapid design and delivery

Consulting on various innovation and experience design contract roles through Alyve (formerly W3 Digital) Client: Melbourne Water• Led innovation projects from discovery to launch, developing comprehensive business cases for investment decisions. Ensured alignment with strategy, customer desirability, and operational feasibility• Facilitated workshops and ideation sessions to foster a culture of innovation• Successfully delivered 'Citizen Sensors', a digital issue reporting experience for customers and the public. Achieved cost savings of $144,000 per annum, reducing site inspections and call handling times • Implemented a digital solution to streamline emergency duty rostering, saving 10 hours per week and enhancing safety by minimising potential for human error.Quantifiable Results: $144,000 annual cost savings, 10 hours per week productivity improvement, Enhanced safety protocols.Client: Guide Dogs Victoria• Led accessible co-designed sprints to develop a prototype Peer Support Platform facilitating information access and community connections for users• Established inclusive processes for co-design with individuals with lived experience, ensuring their input throughout discovery, ideation, and prototyping phases• Produced a research report offering valuable insights, design opportunities and hypotheses to guide the project’s prototype development.Quantifiable Results: Development of Peer Support Platform prototype, Establishment of inclusive co-design processes, Delivery of insightful research report.Client: Yarra Valley Water• Led a team to synthesise and present research into customer communication preferences• Delivered a comprehensive research report outlining key insights, journey maps, design principles, and channel features to enhance customer experiences.Quantifiable Results: Synthesis and presentation of comprehensive research report on customer preferences.

Consulting to TA on a series of innovative design sprints to reimagine their Hot Shots coaching programme, working with Rowboat Design Consultancy:• Led a team to uncover opportunities to create the world's premier entry-level tennis program• Led the research, ideation, prototyping & stakeholder engagement process, utilising a range of methods and tools including desktop research, conversations, observations, discovery workshops, diary studies, affinity mapping, journey mapping, design principles, insight statements. storytelling, rapid prototyping, user testing• Delivered HCD training to build capability of internal staff and external coaches • Facilitated workshops with large stakeholder groups to effectively communicate, refine, and prioritise promising innovation opportunities• Delivered a prioritised series of prototypes aimed at enhancing the Hot Shots program, which were implemented and tested by the in-house team.Quantifiable Results and Outcomes: Development of innovative prototypes, Enhancement of internal and external capabilities through HCD training

Based in IAG's Innovation Incubator, responsible for leading innovation and service design projects and building organisational innovation & HCD capability.• Designed and led customer interviews, facilitated workshops to synthesise and communicate customer feedback through journey mapping and blueprinting• Developed, tested, iterated, and delivered digital solutions tailored to address specific customer problems• Built Innovation & HCD capability by driving engagement, developing and delivering training and managing an innovation community. Provided coaching support to facilitate skill development • Collaborated with stakeholders to design and curate Human Centred Design toolkits, methods, learning resources, and educational materials• Provided design expertise to various projects, events, and workshops, enhancing the capability of the HCD community and delivering customer-centric products and services• Led the design of 'Safer Journeys', a digital platform recognised for its innovation in promoting safe driving, resulting in a nomination for a "Most Innovative Solution" award• Led the design on ‘Get Prepared’, a digital emergency planning service developed in collaboration with Red Cross• Provided design consulting to ‘First Place’, a community-driven VR game designed to increase awareness in young people about risk in their home• Led internal design efforts, collaborating with Make Studios to develop a framework to prepare the business for digital transformation and more agile ways of working.Quantifiable Results and Outcomes: Implementation of digital solutions, Strengthening of Innovation and HCD capability, Recognition for innovative solutions, Development of frameworks for digital transformation.

Responsible for the design and delivery of a variety of organisation-wide and business-specific learning programs:• Delivered measurable core competency development on a business integration project• Created a measurable return on investment to support the organisation’s strategic priority of developing our partnerships and improving the quality of our customer service on the Claims Transformation project• Developed learning programs which demonstrated measurable increases in speed to competency, an increase in written premium and the acquisition of several new intermediated Partners doing business with CGU• Supported the Information & Technology Excellence strategy by developing and delivering technical workshops on Salesforce, ClaimCentreand the Saba Competency Framework• Contributed to the Operational Excellence strategy by establishing clear performance expectations and tracking mechanisms through reporting and evaluation• Recognised for my contribution to a constructive, achievement-focused culture.Quantifiable Results and Outcomes: Measurable core competency development, Measurable return on investment, Increased speed to competency, Uptick in written premium, Acquisition of new business partners, Establishment performance expectations and tracking

Consulting to Telstra. Responsible for creating instructor-led training, performance simulation and virtual-web-based training. • Delivered needs analyses, learning strategies and instructional design• Redesigned the efficiency of Telstra's retail learning experience, resulting in a 180% increase in attendees to web-based training from 5000 to 14000. Additionally, achieved a 31% reduction in course development time• Innovated in training delivery methods, including the introduction of self-paced learning, virtual training, and podcasting. These innovations enabled a broader and more efficient delivery of learning to Telstra's dispersed workforce, ultimately aligning with the objective of bringing the organisation closer to its customersQuantifiable Results and Outcomes: 180% increase in attendees to web-based training, 31% reduction in course development time.

Responsible for partnering with Senior Management, Line Management and HR leaders to diagnose key business issues, assess people related implications, demonstrate the case for change and accurately scope learning opportunities:• Developed and delivered innovative, differentiated and compelling training initiatives which are accepted and championed by key stakeholders• Exceeded personal revenue target by 60%• Cultivated several client accounts from initial assignment through to repeat or retained business• Introduced innovative methods of business development and Customer Relationship Management (CRM), transitioning towards a more holistic approach and client generation system. This led to a more efficient sales process and a substantial increase in client volume and revenue• Designed and delivered a suite of branded “Guest Care” training modules for Westfield, assimilated with their own development program for a national flagship shopping centre• Developed a 4 year training programme delivered nationwide to develop the retail sales approach of HSBC branch staff and operate more effectively as teams• Delivered a series of leadership and communication workshops for News Corp senior management, leading to consultation on a re-design of internal strategy and structureQuantifiable Results and Outcomes: Exceeded personal revenue target by 60%, Increased client volume and revenue.

Responsible for the recruitment of property professionals into a diverse portfolio of clients, preparation of business plans, strategy, forecasting and targets:• Promoted rapidly from Trainee to Consultant within nine months and then to Account Manager at fifteen months• Transformed two underperforming areas of the business, increasing revenue by 130% and 350% respectively• Consistently exceeded targets and member of the ‘25k club’ for elite consultantsQuantifiable Results and Outcomes: Fast-track promotions, Revenue increases of 130% and 350%, Membership in the '25k club'.