Rob Sharp

Rob Sharp Email and Phone Number

Systems Analyst at MNP Digital @ MNP Digital
Rob Sharp's Location
Edmonton, Alberta, Canada, Canada
Rob Sharp's Contact Details

Rob Sharp work email

Rob Sharp personal email

n/a

Rob Sharp phone numbers

About Rob Sharp

I am a hard-working, adaptive person who is very detail oriented. I hope to use my education in software engineering some day.

Rob Sharp's Current Company Details
MNP Digital

Mnp Digital

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Systems Analyst at MNP Digital
Rob Sharp Work Experience Details
  • Mnp Digital
    Systems Analyst
    Mnp Digital Oct 2022 - Present
    Edmonton, Alberta, Canada
    Providing Administration for internal tools. Developing Reports to enhance visibility on profitability, provide a better view of how we provide support for clients. Developing Automation to enhance services provided to our clients and to assist our support teams in working smarter and not harder.
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  • Mnp Digital
    Network Operations Center Technician
    Mnp Digital Aug 2020 - Oct 2022
    Edmonton, Alberta, Canada
    As NOC Technician at MNP Digital, I specialize in Maintaining Internal Tools, Monitoring Backups and Environment Wide Remediation.As part of MNP, a Canadian full-service business advisory firm, the MNP Digital team is made up of highly skilled and curious problem solvers who are committed to guiding, protecting, and empowering our clients on their digital journey. Our services include digital advisory, digital platforms and experiences, cloud services, applied data and analytics, application development, cyber security and privacy, and managed IT services.
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  • Next Digital
    Network Operations Center Technician
    Next Digital Apr 2020 - Aug 2020
    Edmonton, Alberta, Canada
  • Next Digital
    Technical Support Specialist
    Next Digital Sep 2018 - Apr 2020
    Edmonton, Alberta, Canada
  • Microserve
    Service Request Coordinator - Innovation And Advanced Education, Job, Skills, Labour, And Training.
    Microserve Apr 2014 - Sep 2018
    Manage and approve IT Service requests, change management and IT Procurement review. Coordinate with Service Teams to ensure service levels are met and client requirements are met.
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  • Microserve
    Technical Support
    Microserve Sep 2012 - Apr 2014
    Develop and maintain a SQL database/client for tracking virus issues. Work with Education and Advanced Education clients with technical issues. Working with Network Analysts and Exchange Analysts to ensure client escalations were handled. Entering tickets into Remedy. Ensuring follow ups on all tickets were completed in the requested service levels. Responding to email and telephone technical queries.
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  • Ibm Canada Ltd.
    Technical Support
    Ibm Canada Ltd. Jul 2011 - Aug 2012
    Edmonton, Canada Area
    Providing technical approval for changes to IT Services, such as new accounts, New ActiveDirectory Groups, software installation, hardware procurement, software procurement. Being designated change board member for Advanced Education, providing approval for GOA wide changes. Networking with AE's current vendors to ensure all requests are completed in the appropriate timeline.
  • Ibm
    Deployment Analyst
    Ibm Sep 2008 - Aug 2012
    Edmonton, Canada Area
    Deploy computers during an evergreening cycle. Ensure they had all required software and met client requirements.
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  • Canada Revenue Agency
    Tax Agent
    Canada Revenue Agency Dec 2008 - Sep 2009
    Edmonton, Canada Area
    Provide information on tax legislation for Businesses, Corporations and self employed individuals. Maintaining absolute confidentiality with the information provided by the computer systems and clients.
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  • Dell Canada
    Technical Support
    Dell Canada Jul 2005 - Feb 2008
    Edmonton, Canada Area
    Contacting clients who were either unsatisfied with the solutions provided by 1st Tier technical support, or had contacted Dell executives directly. Following up with issues worked on by 1st Tier technical support that were not resolved in the first call. Assisting with coaching 1st Tier tech support where there were knowledge gaps interfering with first call resolution.
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Rob Sharp Skills

Client Relations Skills Troubleshooting Organization Software Development Computer Hardware Active Directory Windows Visual Studio .net Microsoft Office Remedy Ticketing System Microsoft Sql Server Technical Writing Creative Writing Military Windows 7 Windows 8 Ios

Rob Sharp Education Details

Frequently Asked Questions about Rob Sharp

What company does Rob Sharp work for?

Rob Sharp works for Mnp Digital

What is Rob Sharp's role at the current company?

Rob Sharp's current role is Systems Analyst at MNP Digital.

What is Rob Sharp's email address?

Rob Sharp's email address is rob.sharp@mnp.ca

What is Rob Sharp's direct phone number?

Rob Sharp's direct phone number is +178023*****

What schools did Rob Sharp attend?

Rob Sharp attended Mohawk College, Lakehead University.

What skills is Rob Sharp known for?

Rob Sharp has skills like Client Relations Skills, Troubleshooting, Organization, Software Development, Computer Hardware, Active Directory, Windows, Visual Studio, .net, Microsoft Office, Remedy Ticketing System, Microsoft Sql Server.

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