Rob Short Email & Phone Number

Gosport, Gb

Gosport, Gb

London, England, United Kingdom

London, England, United Kingdom

* Use of technical knowledge, management experience and leadership skills to guide and mentor * Own incident and problem management activity * Maximising the system performance of key business processes* Monitoring and analysing live system performance, working with system vendors to plan capacity and ensure the system is meeting performance standards. * Supporting testing to define the appropriate scope of functional system testing * Senior escalation point to manage… Show more * Use of technical knowledge, management experience and leadership skills to guide and mentor * Own incident and problem management activity * Maximising the system performance of key business processes* Monitoring and analysing live system performance, working with system vendors to plan capacity and ensure the system is meeting performance standards. * Supporting testing to define the appropriate scope of functional system testing * Senior escalation point to manage service providers to deliver incremental change andappropriate quality systems and hardware including; DCC adaptor provider, Mops, Mams,Device manufacturers, SMETS1 SMSO, the DCC and any other appropriate organisations* Represent UW in relevant smart meter industry forums * Ensure compliance with SEC obligations * Own the operational aspects of the smart security procedures* Establish and continuously improve all SMETS2 technical processes, throughout thecustomer lifecycle, including device logistics and returns, onsiteinstallation and maintenance processes. Show less

Southampton, United Kingdom

• Building the metering management function • Rolling out DCC & Smart Metering• Keeping the customer at the centre of all decisions• Organising and managing metering activities - associated metering service contracts• Owning the MOP, MAM, DCC and Smart Meter deployment programme• Proposing the direction of activities and ensuring their smooth execution.• Disrupting and re-defining the energy retail industry

Portsmouth, United Kingdom

• Developing effective customer service strategies• Defining and managing business requirements and processes• Understanding and incorporating precise process definitions and work instructions• Participating in strategy focused workshops• Assisting with project design and specification stages• Interpreting solutions to meet corporate project framework• Recommending process change and change control documentation• Documenting processes via use of a variety of… Show more • Developing effective customer service strategies• Defining and managing business requirements and processes• Understanding and incorporating precise process definitions and work instructions• Participating in strategy focused workshops• Assisting with project design and specification stages• Interpreting solutions to meet corporate project framework• Recommending process change and change control documentation• Documenting processes via use of a variety of models• Defining test modelling and scope• Driving lean working practices Show less

Portsmouth, United Kingdom

• Communicating work stream progress to stakeholders of all levels• Developing project plan via use of Microsoft Project• Collating and reviewing RADIO log for overall project view• Planning and delivering end of end customer journey and experience• Training business vision to differentiate ourselves from others• Liaising with other project areas to guide single business view• Networking number of business contacts and project companions• Reacting to and solving last… Show more • Communicating work stream progress to stakeholders of all levels• Developing project plan via use of Microsoft Project• Collating and reviewing RADIO log for overall project view• Planning and delivering end of end customer journey and experience• Training business vision to differentiate ourselves from others• Liaising with other project areas to guide single business view• Networking number of business contacts and project companions• Reacting to and solving last minute project risks• Highlighting and mitigating regulatory risks• Understanding other project areas and how customer experience impacts them Show less

Portsmouth, United Kingdom

• Restructuring existing working departments to achieve increased productivity• Discovering and rectifying process and continuity errors between departments • Highlighting areas of high value cost reduction• Maximizing change management and dealing with emotional constraints of staff members• Delivering full, detailed and accurate project plans and business cases• Liaising with regulatory bodies• Tracking project development and roles via use of Microsoft… Show more • Restructuring existing working departments to achieve increased productivity• Discovering and rectifying process and continuity errors between departments • Highlighting areas of high value cost reduction• Maximizing change management and dealing with emotional constraints of staff members• Delivering full, detailed and accurate project plans and business cases• Liaising with regulatory bodies• Tracking project development and roles via use of Microsoft project• Sourcing quick wins to reduce high value debt• Planning for long term goals and objectives• Developing reporting and analysis material• Producing working guides Show less

Portsmouth, United Kingdom

• Rectifying and trouble-shooting process breakdowns and complex accounts.• Identifying business initiatives and innovations, whilst keeping within budget.• Implementing processes that enable volume control of work flow items• Developing training packs and training courses for system orientation and process improvement.• Improving or sustaining individual Analysts performance by motivating and reinforcing the desired performance behaviour.• Driving a safety culture until all… Show more • Rectifying and trouble-shooting process breakdowns and complex accounts.• Identifying business initiatives and innovations, whilst keeping within budget.• Implementing processes that enable volume control of work flow items• Developing training packs and training courses for system orientation and process improvement.• Improving or sustaining individual Analysts performance by motivating and reinforcing the desired performance behaviour.• Driving a safety culture until all believe all accidents are preventable• Managing a target environment with personal care• Finding fixes to faults and communicating findings to frontline• Actively demonstrating strong leadership in an open and honest manner• Managing and delivering KPI ‘s and SLA’s and developing those involved Show less

Southampton, United Kingdom

• Developing and producing departmental performance and results indicators• Responsibility for the production of compliance matrix• Constructing training guides• Providing support and trend analysis• Nominated for National Customer Service Award for developing business initiatives.• Delivering high quality output to tight deadlines.• Understanding of business long term strategies