Rob Silvy Email & Phone Number

Formally known as Division Tech Director

Flower Mound, Tx

Manage IT infrastructure, help desk, data center, etc. Includes, but not limited toManage five IT professionals, includes hiring and performance assessments Manage 600+ PCs and 70+ servers, includes public safety dispatch systemsPrepare yearly budgets. Make IT infrastructure improvement recommendationsRecommended and manage SonicWALL firewall to replace aging firewallRecommended and worked with vendor to implement SonicWALL HA solutionSetup and manage SonicWALL SSL VPN to replace RAS serverManage Microsoft Hyper-V Nutanix hyper-converged virtual infrastructureManage fiber backbone between town buildingsUpgraded fiber backbone to 10GbInstalled and manage Milestone video surveillance systemMigrated the town's primary file server to new virtual serverIntroduced and implemented DMZ concept for improved web server securityWorked with MS vendor to move 600+ mailboxes to Office 365. Manage Office 365.Currently migrating to Veeam backup solution to replace aging solutionMade significant recommendations for new server room to be constructed upon completion of new town hall currently under construction

Kansas City, Missouri Area

Responsible for the Windows client/server network and infrastructure. Includes approximately 350 workstations and 200 plus Windows Servers. Managed eight Network Services professionals, four Network Engineers and four PC/User Support Technicians. Write yearly performance reviews and make salary recommendations.Data Center design and construction. Oversaw construction of 1200 sq. ft data center, includes A/C, UPS, rack and cabling systems specifications.Oversaw data and phone cabling and conference room audio visual systems for 200,000+ sq .ft. building addition and renovation.Managed IT help desk operations. Averaged 250-300 work orders per month.Responsible for network security and PCI DSS compliance.Responsible for telephone system including the PBX and all communication services.Negotiated agreements with telecommunications providers, voice and data.Responsible for all printers, fax machines, & copiers. Negotiated printing solutions; latest includes over 11 million prints per year. Prepared and responsible for a $1.2+ million operational budget as well as $400,000 capital budgets for network, servers, PCs, and security improvements.Responsible for and have experience with EMC Clariion SANs. Managed 10 EMC SANs.Responsible for data center power and cooling systems: APC and PowerWare three-phase UPS and Generac diesel generators, APC, Liebert and DataAire cooling systems. Researched and implemented remotely manageable SonicWall firewall/security solution for approximately 100 plus international offices.Researched and implemented Video Conferencing solution for meetings with international offices.Experience with VM Ware virtual server and virtual desktop technologies.

Kansas City, Missouri Area

Lab Model Developer, Telecommunication Management Program. Developed the Lab Model for the Telecommunications and Networks Labs used by the Telecommunications Management Program and others. Model was adopted by DeVry’s Telecommunication Management program Curriculum Manager for use in all DeVry Institutes. Model also served as a foundation for the Telecommunications and Network Labs as new schools were designed and built.Taught PC Configuration and Management. Includes detailed instruction in PC hardware, hardware installation, hardware resource management, PC hardware and software maintenance, including preventative maintenance, and instruction in Microsoft Operating Systems.Taught Voice Communications course. Includes history of telecommunication, both technically and legislatively, current voice network, includes both local and long distance, intra-office wiring systems, multiplexing technology, Central Office switching technology, PBX switching technology, etc.

Kansas City, Missouri Area

Proposed, planned, designed, acquired approval for, and built the school's new $300,000+, 60 station LAN (Local Area Network) Lab.Prepared yearly budget and three-year budget. Wrote request for capital expenditure authorizations.Responsible for managing all aspects of the school's Telecommunications and Networks Labs.Responsible for budgeting and evaluating all hardware and software upgrades.Maintained 90+ networked PC's (hardware and software) and LAN hardware.Maintained and administered two Nortel PBX's (SL-1 and Meridian Option 11) for academic use. Includes all associated wiring and patch panels.Designed and built new MDF (Main Distribution Frame) for the Telecommunication Lab.Purchased and maintained electronics test equipment.Supervised 6+ student employees. Wrote biannual performance reviews for student employees.

Ft. Worth, Tx

Supervised a team of product support technicians (April 95 to Dec. 96), Sundays Team Lead (Oct. 94 - April 95).Wrote biannual performance reviews for team members.Created Scorecard used by entire department for monthly reviews and documenting, organizing, and simplifying biannual reviews.Interviewed prospective Product Support Reps. Assisted in their training.Wrote Standard Operating Procedures for ISO9000 certification.Received numerous performance awards.Handled escalated calls.Major participant in the formation of the Product Support Mentor/Quality Awareness Program.Provided the highest level of technical assistance to AST customers.Troubleshot and solved both Hardware and Software problems.Assisted in the development of internal tools and help desk for Product Support.

Arlington, Tx

Received letter of commendation from the President and many merit awards.Reset entire fan and lighting department to boost sales.Ordered merchandise for entire fan dept. and for several lighting vendors.Oversaw department staff to ensure orders were properly placed.Tracked pending orders and rectified out of stock situations.Ensured daily maintenance was being performed in department.Trained new department employees. Gave regular product knowledge classes to customers.Assisted customers with product knowledge, selection, and purchases.