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Rob Stack is listed as Documentation Manager at Zendesk at Zendesk, based in Seattle, Washington, United States. AeroLeads shows a work email signal at zendesk.com and a matched LinkedIn profile for Rob Stack.
Rob Stack previously worked as Documentation Manager at Zendesk and Senior Technical Writer at Zendesk. Rob Stack studied at Trinity School.
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AeroLeads found 2 current-domain work email signals for Rob Stack. Compare company email patterns before reaching out.
Hi, I’m a Documentation Manager, working remotely for Zendesk in not so sunny Seattle!I see the job of a technical writer first and foremost, to help the customer be successful with the product. That might involve an article, a video, a community post, or a change to the product UI. I try to put myself in the customer's place. Happy customers help make the company successful.I’m currently in a fast-paced environment at Zendesk writing for many products from our offices around the world. I enjoy working with people who are both remote, and in our San Francisco HQ. It’s a fun environment where I’m always learning new things.I manage a team of three people from around the United States and it's incredibly fulfilling to support them with any problems, help them to understand what's happening at Zendesk, and to help them develop by continuously evaluating their performance.So why do I write?I come from the same place as our customers. In a previous life, I ran a worldwide Microsoft Configuration Manager site serving 6,000 users. Back then, it wasn’t the easiest product to get up and running. I was a vocal critic of the documentation and then, one day, Microsoft challenged me to show them I could do better. Ten years later, I was still there! My motivation is that everything I write can (and hopefully does) affect the working life of thousands of customers for the better.After 11 years at Microsoft, I realized it was time to challenge myself again and Zendesk haven’t disappointed in that regard!One of my passions is creating great user interface text, and product terminology. I’ve been closely involved with engineering teams in creating this. Great UI can reduce, or even eliminate the need for documentation. I’m proud of the work I’ve done in this area.To sum up, I’m very passionate about customers. Without them, however proud we are of our products, we are nothing. I love meeting them, interacting with them, and using their feedback to make our documentation even better.I’m British, have a great sense of humor, and try to keep work fun. I lived in London, then Seattle … one day I’ll find more sun!
Listed skills include Software Documentation, System Deployment, Troubleshooting, Active Directory, and 38 others.
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San Francisco, California, US
Responsible for managing a group of three Senior Technical writers working for Zendesk Support, Guide, and Explore. Responsibilities include supporting my team with problems, monitoring progress, and evaluating performance.Producing high quality strategic documentation that helps users understand how Zendesk features work better to enable companies to.
San Francisco, California, US
Responsible for working with customers, engineering teams, and customer advocates to thoroughly understand existing and emerging products and conceive, write, and publicize technical documentation to help customers be successful with these products. I’m currently writing primarily for the following two products, but also contribute towards a number of.
Redmond, Washington, US
Writing lead for the Microsoft Intune documentation team. As well as writing for product features, I also ensured the successful and on-time releases for documentation every month.Senior technical writer in the Configuration Manager and Microsoft Intune writing team. Produced documentation that included compliance settings, client deployment, metering.
Led a team that standardized processes for rolling out new software across offices. Managed a worldwide rollout of SMS 2003 spanning 10 countries and 8,000 computers, including site rollouts, training, troubleshooting, database administration, coordinating the packaging and rollout of applications and deploying security patches across the firm.Developed.
Supported 180 staff, including training, budgets, management of e-mail systems, servers and Active Directory. Presented at staff conferences.Planned and installed SMS 2003 which improved efficiency and saved money by automating many of the teams IT operations, such as application installation.Support to the CAD team as a designer and manager. Automated.
Set up and ran a computer network in a new office including costing, sourcing, training and purchasing all hardware and software under tight deadlines in a foreign country.
Management of IT including monitoring, backups, support and training. Design of a number of large infrastructure projects using 3D computer modelling software. Skills in configuration and management of desktop applications.
Managed a VAX mainframe computer including archiving and monitoring general health. Produced road and infrastructure designs using CAD and modelling software. Provided support to other users.
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Rob Stack works for Zendesk.
Rob Stack is listed as Documentation Manager at Zendesk at Zendesk.
AeroLeads has found 2 work email signals at @zendesk.com for Rob Stack at Zendesk.
Rob Stack is based in Seattle, Washington, United States while working with Zendesk.
Rob Stack has worked for Zendesk, Microsoft, Arup Knowledge And Technologies Group – London, Arup It Services Group – London, and Ove Arup And Partners - Abu Dhabi, United Arab Emirates.
You can use AeroLeads to view verified contact signals for Rob Stack at Zendesk, including work email, phone, and LinkedIn data when available.
Rob Stack studied at Trinity School.
Rob Stack is listed with skills including Software Documentation, System Deployment, Troubleshooting, Active Directory, Sccm, Microsoft Technologies, Servers, and Technical Writing.
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