Rob Staten Email & Phone Number

Cleveland, Ohio, United States

• I am responsible to perform the procurement of material from project booking through project turnover in our Cleveland and Pittsburgh office
• Responsible for procurement of all service parts for Cleveland and Pittsburgh service teams
• Maintain vendor / manufacturer relationships as well as build new relationships with vendors to ensure that we are getting the best pricing and partnerships with all orders and projects
• Manage all inventory in the Cleveland office
• Manage the fleet program in our Cleveland office that consist of 15 trucks and vans making sure every vehicle is maintained and is in good operating condition

Medina, Ohio, United States

• I oversee our top customer to make sure that they remain happy in all aspects of the relationship and manage all projects associated with that customer. This includes small MAC jobs (move, ad, changes) as well as.
• Responsible for new and retrofit jobs for other clients outside of my main focus. Jobs generally from $20K – $80K
• Responsible for 2 account “embedded” technicians to make sure that service is coordinated and organized in a well-planned fashion and manage install technicians on projects that are outside of the scope of our embedded.
• Responsible for the initial assessment of over 5,000 devices at 14 locations in Northern Ohio
• Responsible for the management of ongoing preventative maintenance of the assessed 5,000 devices. This includes building the test database, managing 2 PM technicians, all reporting of each test associated with each.
• Inventory tracking for a $100,000 customer owned spare parts program

Wadsworth, Ohio

Punchlist Handyman LLC is your source for home repairs, maintenance and handyman services. Very reliable, prompt service!

North Canton, Ohio

• Oversaw the day-to-day operations of company’s Customer Experience Center to ensure that every customer visit was the best it could be; helped to shape the “look” and “feel” of the experience center in North Canton, Ohio
• Maintained and verified the operation of all hardware and software intended to be shown to each customer and potential customer
• Responsible for moving the most current and cutting-edge solutions into space, which included ATMs and software, and moving legacy equipment and software out of spaceIn 2017, oversaw the operations of all roadshows.

Diebold Nixdorf

• Developed and managed planning of booth property and equipment for industry trade shows and event activities specific to the financial, security, and self-services lines of business
• Facilitated over 110 cross-country privately-held customer roadshows showcasing the latest products and solutions; including 100+ Integrated Services Symposiums, and 10 Think Bold road shows
• Managed third-party union and non-union labor that are required in setting booth properties
• Managed the relationship and acted as the liaison for many teams within company and exhibit house partners, including working with sales teams and c-level executives, as well as hardware and software engineers to make.

• Provided IT support for Diebold laptops and PCs; installed, configured, and maintained computer systems on the company’s global network with approximately 10K computers and laptops
• Provided Level 3 support for all laptops and desktops in company’s North American locations
• Performed major rollouts of computer equipment in the United States and Europe
• Executed on-site support for major PC rollouts in Europe and manufacturing plants within the United States; locations included 11 countries – UK, Portugal, Spain, France, Switzerland, Germany, Netherlands, Poland.
• Supported all executive laptops and equipment within company’s Global Solution Center

Valley View, Ohio

• Reported to IT Director at Diebold, provided IT support to Diebold employees
• Served as team lead for the Inacom on-site team at Diebold
• Provided hardware / software support to all printers, laptops, and desktops within Diebold
• Responsible for installation of new PCs at Diebold