Rob Stead Email & Phone Number

London, England, United Kingdom

Responsible for managing a data protection project that would ensure compliance to Data Protection legislation. The organisation had completed basic preparations for GDPR but was some way off embedding them into operations. My responsibilities included mapping data flows to produce a record of processing activities and establishing the lawful basis for.

Hatfield

Programme Manager responsible for ensuring compliance of the GDPR in BT’s Global Services, a complex matrix organisation made up of several European and non UK legal entities involving cross border data transfers both within and outside of the EEA. Working with the Compliance, Security and Group General Council I had to agree the scope, define, fund and.

Watford, United Kingdom

Requirements Capture and Deployment Manager for BT’s Global Next Generation Service Desk. This project, based on BMC Remedy, was deployed to 4000 users in 30 countries enabling productivity and customer experience gains for Incident, Problem and Change Management. The deployment needed to be seamless in a Global 24/7 operation that had to deliver time.

Watford, United Kingdom

Accountable for an annual £5m+ development budget with platforms and third parties. Responsible for the delivery of functionality and migrations from legacy applications to support GS’ systems and transformation roadmap for complex contracts, including network event, capacity and incident capability. During this period I developed and deployed additional.

London, United Kingdom

A major multi £m programme to consolidate the 20+ Development and AS&M vendors to the circa 1500 Global systems estate, to one key supplier. I had accountability for production of the contract’s Statement of Works. To achieve this I needed an excellent understanding of the processes and operations of the existing teams, costs and pain points. It was an.

Hemel Hempstead, United Kingdom

Responsible for implementing to 5500 UK sales, marketing and service users whilst keeping the business operational. The project involved close liaison with the senior management team, whilst delivering desktop upgrades, training and communications. With only a small direct staff team I had to co-ordinate contractors, trainers, process and development teams.