Rob Stead Email & Phone Number

London, England, United Kingdom

Responsible for managing a data protection project that would ensure compliance to Data Protection legislation. The organisation had completed basic preparations for GDPR but was some way off embedding them into operations. My responsibilities included mapping data flows to produce a record of processing activities and establishing the lawful basis for processing. Privacy notices, data protection policies, such as subject access requests, data protection impact assessments and consent… Show more Responsible for managing a data protection project that would ensure compliance to Data Protection legislation. The organisation had completed basic preparations for GDPR but was some way off embedding them into operations. My responsibilities included mapping data flows to produce a record of processing activities and establishing the lawful basis for processing. Privacy notices, data protection policies, such as subject access requests, data protection impact assessments and consent management processes were analysed and updated. I oversaw the design and delivery of a staff training programme and ongoing data protection awareness updates to 200+ staff at 5 locations. Reviewing and negotiating data protection clauses for income and expenditure contracts meant I had to work closely with project teams, suppliers, key customers such as NHS England, Dept of Health & Social Care and Dept of Education and their information governance teams. My role included working with the IT team to ensure adequate technical protection I targeted achieving a “Cyber Essentials” accreditation, which covers system security (including use of encryption, two factor authentication, password and access control policies), firewall management and anti-virus software.. Unfortunately The Confederation suffered a data breach, early on in the project. As data protection lead I managed the breach process and subsequent dealings with the senior management team, data subjects and Information Commissioners Office. My final deliverable was the deployment of an ongoing data governance process that will maintain the gains made from the project. To make the project a success I had to demonstrate effective project, interpersonal and communication skills to gain the confidence of the executive, senior management team and staff. Show less

Hatfield

Programme Manager responsible for ensuring compliance of the GDPR in BT’s Global Services, a complex matrix organisation made up of several European and non UK legal entities involving cross border data transfers both within and outside of the EEA. Working with the Compliance, Security and Group General Council I had to agree the scope, define, fund and manage the programme that would deliver the agreed risk along with an ongoing Governance structure. The programme covered both BTGS’ Customer,… Show more Programme Manager responsible for ensuring compliance of the GDPR in BT’s Global Services, a complex matrix organisation made up of several European and non UK legal entities involving cross border data transfers both within and outside of the EEA. Working with the Compliance, Security and Group General Council I had to agree the scope, define, fund and manage the programme that would deliver the agreed risk along with an ongoing Governance structure. The programme covered both BTGS’ Customer, Supplier and Employee systems and processes and had a budget of £2m.My responsibilities included mapping process data and data flows across the 400+ global system estate and establishing the basis for processing. The system review covered assessing and remediating system security (including use of encryption, two factor authentication, password and access control policies) and recording the findings. A key area of this work involved analysing and uplifting portfolio, bespoke customer and supplier contracts, where BTGS was a data processor. Where necessary full Data Privacy Impact Assessments were undertaken for the high risk categories of data and processes. The majority of the programme involved teams based in UK or EU but also had to involve the Americas and AMEA teams who had responsibility for customer contracts that involved processing activities in the EEA and were thus impacted by GDPR.A key deliverable of the programme was educating both senior managers and operational teams about their accountabilities and responsibilities. This had to be done against a backdrop of other operational pressures and involved developing a communications plan that included webinars, individual briefings and linked to BTGS’ core communication mechanisms. The programme concluded with me deploying a governance process into the business that would guarantee ongoing Privacy by Design, Supplier Assurance, DSAR and Incident Management processes were operational. Show less

Watford, United Kingdom

Requirements Capture and Deployment Manager for BT’s Global Next Generation Service Desk. This project, based on BMC Remedy, was deployed to 4000 users in 30 countries enabling productivity and customer experience gains for Incident, Problem and Change Management. The deployment needed to be seamless in a Global 24/7 operation that had to deliver time critical SLA’s. Direct management of 10 Business Analysts and reporting to Senior Operational Management and Development teams.

Watford, United Kingdom

Accountable for an annual £5m+ development budget with platforms and third parties. Responsible for the delivery of functionality and migrations from legacy applications to support GS’ systems and transformation roadmap for complex contracts, including network event, capacity and incident capability. During this period I developed and deployed additional data security functionality to support bespoke Government and Commercial contracts.

London, United Kingdom

A major multi £m programme to consolidate the 20+ Development and AS&M vendors to the circa 1500 Global systems estate, to one key supplier. I had accountability for production of the contract’s Statement of Works. To achieve this I needed an excellent understanding of the processes and operations of the existing teams, costs and pain points. It was an excellent opportunity to experience working with BT’s bid and major transactions legal team, including Bird & Bird and TMI. Following signature… Show more A major multi £m programme to consolidate the 20+ Development and AS&M vendors to the circa 1500 Global systems estate, to one key supplier. I had accountability for production of the contract’s Statement of Works. To achieve this I needed an excellent understanding of the processes and operations of the existing teams, costs and pain points. It was an excellent opportunity to experience working with BT’s bid and major transactions legal team, including Bird & Bird and TMI. Following signature I had responsibility for migration and handover into BAU processes. Show less

Hemel Hempstead, United Kingdom

Responsible for implementing to 5500 UK sales, marketing and service users whilst keeping the business operational. The project involved close liaison with the senior management team, whilst delivering desktop upgrades, training and communications. With only a small direct staff team I had to co-ordinate contractors, trainers, process and development teams to work within the limits set by operational management. This project was a key technology enabler to realise the vision of transforming… Show more Responsible for implementing to 5500 UK sales, marketing and service users whilst keeping the business operational. The project involved close liaison with the senior management team, whilst delivering desktop upgrades, training and communications. With only a small direct staff team I had to co-ordinate contractors, trainers, process and development teams to work within the limits set by operational management. This project was a key technology enabler to realise the vision of transforming BT’s corporate sales organisation to an integrated multi channel, that delivered cost and customer satisfaction benefits. Show less