Robert Steffonich Email & Phone Number

Dallas, Texas, United States

Denver, Colorado, United States

Heavy & medium duty diesel repair

Littleton, Colorado, United States

Work as a direct customer service advisor between Technician and customer, manage technician bay times, write and sell service estimates, set and follow up with customer appointments, manage cash payments and deposits, resolve any customer concerns, along with opening and closing stores.

Recruited as a representative for the Department of Licensing; as a Commercial License tester. Administers commercial license testing; all tests are conducted as per state and federal requirements. Observation of testing and grading is subjective to the applicants’ knowledge of the vehicle and trailer combination. Travelling frequently to various schools and or testing sites to perform tests; Reporting tests results daily and writing reports daily, weekly and monthly as to performance of tests.… Show more Recruited as a representative for the Department of Licensing; as a Commercial License tester. Administers commercial license testing; all tests are conducted as per state and federal requirements. Observation of testing and grading is subjective to the applicants’ knowledge of the vehicle and trailer combination. Travelling frequently to various schools and or testing sites to perform tests; Reporting tests results daily and writing reports daily, weekly and monthly as to performance of tests. Computer literate in Microsoft office, Drivers online, Drivers imaging, and photo verification. Show less

 Work in conjunction with management to achieve sales objectives, and to motivate additional sales. Supervise employees in the opening and closing of store procedures, retail and customer service skills, and ordering processes.  Experienced in training and mentoring sales staff and implementing sales methodologies that have resulted in top performing part sales.  Integral part of retaining existing customers and gaining referrals of new clients through establishing long-term… Show more  Work in conjunction with management to achieve sales objectives, and to motivate additional sales. Supervise employees in the opening and closing of store procedures, retail and customer service skills, and ordering processes.  Experienced in training and mentoring sales staff and implementing sales methodologies that have resulted in top performing part sales.  Integral part of retaining existing customers and gaining referrals of new clients through establishing long-term relationships and partnering with other automotive service retailers. Assist management in performing interviews for potential new team members. Show less

Ability to work with a variety of hand tools as well as with computerized equipment.  Conferring with customers or service advisors to obtain descriptions of vehicle problems, and to discuss work to be performed and future repair requirements. Assisting the shop foreman/lead technician in recruiting and hiring qualified service technicians as well as assisting technicians with their skills, providing technical support when needed and monitoring performance and productivity… Show more Ability to work with a variety of hand tools as well as with computerized equipment.  Conferring with customers or service advisors to obtain descriptions of vehicle problems, and to discuss work to be performed and future repair requirements. Assisting the shop foreman/lead technician in recruiting and hiring qualified service technicians as well as assisting technicians with their skills, providing technical support when needed and monitoring performance and productivity.  Write warranty claims on behalf of dealership and customer.  Ensuring that the shop is in excellent condition in regard to cleanliness, safety, and equipment condition, and conducting periodic spot checks to maintain high-quality service.  Test-driving vehicles, and testing components and systems, using equipment such as infrared engine analyzers, compression gauges and computerized diagnostic devices. Show less

Associate Of Arts And Sciences (A.A.S.), Information Technology, 3.4

General Studies, Business/Office Automation/Technology/Data Entry

Associate'S Degree, Automobile/Automotive Mechanics Technology/Technician