Area Manager
Current-Manage Field Representatives and over 40 communities. (Entire south side)-Provide a higher level of escalation to unresolved customer concerns.-Drive immediate and Community teams towards our goal of 90% Overall Customer Satisfaction.-Work collaboratively with all functional peers.-Authorizes all area expenses with budget parameters.-Monitor customer satisfaction levels.-Ensure that the highest quality service is delivered in a timely and efficient manner.-Create high referrals through superior customer satisfaction.-Ensure the quality of homes meet company standards.-Hire/terminate and performance evaluation for team of warranty personnel.-Ensure that all warranty service positions are staffed with individuals that are competent in technical abilities, cost control practices, administrative skills and customer service skills.-Continuously evaluate subcontractors and building products for quality standards.-Develop product evaluation/resolution for Quality Control issues.-Provide continuous communication with the Division Leaders on major issues and potential problems suggesting resolutions.-Reinforce and adhere to company safety policy.-Ensure that all departments are trained and are knowledgeable on the warranty program.-Cultivate and encourage habitual relationships between customer service, construction, and sales.-Train team how to effectively use Trade Partner Scopes of Work.-Maintains and provides training on Quality Control Inspections, Homeowner Orientations, and Warranty process.-Provide direction and guidance for the department and its employees.-Analyze trends in service work and warranty obligations in order to identify root cause of error.-Make decision promptly regarding warranty situations.-Other duties as assigned.
