Rob Taylor work email
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Rob Taylor personal email
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As a Senior Manager of BI & Reporting Analytics Customer Complaints I’m tasked with creating business insights and reporting that will help to develop enterprise action items to make customer experiences better, and enhance processes. The insights gathered from customer feedback will be looped and cycled through process improvement processes and tracked to ensure they add value and experience to our customers.I have almost 25-years experience this TD, with over 20 of those years supporting the Phone Channel in capacities ranging from Workforce Management and Operations, to Finance, and Data Analytics and Reporting.
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Senior Manger Bi And Reporting AnalyticsTdLondon, On, Ca
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Senior Manger Bi And Reporting AnalyticsTd Nov 2019 - PresentLondon, Ontario, CanadaSupported and developed teams of Reporting Specialists as they develop new skills and become experts in Tableau report development connected to Hadoop, and SQL server data sources.Developed and lead a project to centralize all data into a centralized SSAS data cube to better facilitate standardized KPI aggregation and consistent Tableau output.In partnership with Marketing and Customer Cares, building a centralized source of Customer Complaint data to establish enterprise level, consolidated reporting and analytics. -
Manager Bi & Reporting IiTd May 2016 - Nov 2019London, Ontario, CanadaLeading a dynamic team of Reporting Analysts that support multiple channels and businesses of the bank with Executive to agent level reporting needs.The tools we use are SSMS, SSRS, SSAS, SSIS, Tableau, Excel, Access and several workforce tools such as IEX, CUIC, and VIM.
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Senior Analyst, Performance AnalyticsTd Jul 2015 - May 2016To dig deeper to 'tell the story' of what happened. Building on my reporting and analysis skills in my previous role, I'm asked to dive into reports to find out why something may have happened and how to repeat or avoid it. Most analysis centers around call center metrics such as sales and productivity, but also includes reporting and analysis into the customer experience.Currently working heavily with SQL Server Management Studio (SSMS) and SQL Server Reporting Services (SSRS) to extract, consolidate and report data found.
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Reporting AnalystTd Mar 2013 - Jul 2015London, Canada AreaBuilding and completing enterprise wide reporting on customer impacting results and workforce management reporting and analysis.In order to accomplish these goals, I utilize tools like MS Excel, Access as well as SQL Server Management Studio and Visual Studio to put the reporting on our internal site and allow our users to self serve their data based on preset parameters.
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Intraday ManagerTd Bank Jun 2010 - Mar 2013Provide Intraday support to the Wealth DB and PRT groups, in Markham, Toronto, Ottawa, Montreal and Edmonton, such as daily Service Level reporting.Build positive relationships with partners both in Wealth as well as other groups that support the Wealth channel.
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Finance AnalystTd Bank Mar 2009 - Jun 2010Provide push reporting to employees and executives for Champion's, variable compensation and product level scorecards.
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Team ManagerTd Canada Trust Aug 2006 - Mar 2009Manage a group of Telephone Sales Specialists to offer products and serviced on an outbound basis by recommending and finding the best fit and proper needs of the customer.
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Resource Team ManagerTd Canada Trust May 2008 - Oct 2008Managed a team of Resource Officers in Sales Delivery London
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Resource OfficerTd Canada Trust Jan 2002 - Aug 2006Manage daily queues and answer product and procedural questions from staff.
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Telephone Sales SpecialistTd Canada Trust Sep 1999 - Dec 2001Take calls for all credit products for customers.
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Customer Service OfficerTd Canada Trust Jan 1998 - Aug 1999Daily transactions for customers at Branch 002.
Rob Taylor Skills
Rob Taylor Education Details
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Radio And Television Broadcasting
Frequently Asked Questions about Rob Taylor
What company does Rob Taylor work for?
Rob Taylor works for Td
What is Rob Taylor's role at the current company?
Rob Taylor's current role is Senior Manger BI and Reporting Analytics.
What is Rob Taylor's email address?
Rob Taylor's email address is ta****@****ail.com
What schools did Rob Taylor attend?
Rob Taylor attended Fanshawe College.
What skills is Rob Taylor known for?
Rob Taylor has skills like Coaching, Analytics, Financials, Needs Analysis, Strategic Financial Planning, Banking, Call Center, Change Management, Call Centers, Call Centre Operations, Analysis, Workforce Management.
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Rob Taylor
Director Of Policy And Government Relations At Wine Growers CanadaGreater Ottawa Metropolitan Area -
Rob Taylor
Deputy Minister, Transportation And Infrastructure At Government Of New BrunswickFredericton, Nb -
Rob Taylor
Waterloo, On -
2cibc.com, iaclarington.com
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