Rob Tharp Email & Phone Number

Charlottesville, Virginia, United States

Charlottesville, Virginia Area

• Led team of 50 employees globally• Oversaw Infrastructure (Systems, Networking, Telephony), NOC, service desk, and infrastructure PMO • Annual budget review and forecasting• Worked with SD manager to establish and track KPIs for SD and NOC• Support & services contract management• Created global support and operations team in Merida Mexico• Managed the design, implementation, and testing of DR solution for the primary tour delivery application• consolidated multiple datacenters and hosting providers to reduce costs and complexity

Charlottesville, Virginia Area

Manages Systems Administrators and Technicians. Provides leadership and training to other technical staff, including the Network Operations and Help Desk teams. Works with Associate Director of Data and Systems Infrastructure to select and monitor IT vendors and service providers. Coordinates efforts with other IT Services leaders to define and meet service level objectives. Utilizes process of Continual Service Improvement to monitor systems performance and availability, review performance metrics, plan optimizations, and implement changes to enhance performance. Provide regular reporting to senior management on Key Performance Indicators. Provides recommendations and participates in IT Systems Architecture decisions. Oversees incident response related to the Systems and storage environments.

Charlottesville, Virginia Area

Administration and support for server infrastructure including VMWare ESXi Vcenter environment, HP Bladecenter, Hitachi, NetApp and Storagetek SAN systems, and Kaspersky Enterprise AV.

Charlottesville, Virginia Area

Provide network & server design services to a variety of clients throughout the area.Offer application integration and support for customers including those in the medical and financial fields.Work with medical practices to select plan and deploy EMR/EHR implementations.Develop and deploy multiple customer systems utilizing Server Virtualization technology Rsearch current and relevant technology solutions for clients’ current and future business demands.

Middelburg, Va

Primary IT Support and Management for private secondary school in Northern Virginia (Notre Dame Academy, (now called Middleburg Academy) – School Year 2007-2008).

Charlottesville, Virginia Area

Local network and computer services company providing support to small and medium sized businesses.Provide network & server design services to a variety of clients throughout the area.

Charlottesville

Developed database application to manage sales figures for Domino’s Pizza franchisees across the country encompassing over 100 stores.Maintained database to manage online auction salesIT support for small businesses including network design, PC & server support

Charlottesville, Virginia Area

Start up company delivering high-speed Internet access to customers through the Southeast and MidwestDesigned the corporate enterprise WAN for 17 remote offices.Designed and built state of the art data center.Selected and implemented web caching equipment for customer network to reduce costs and improve performance.Negotiated contracts of computer and network hardware, service contracts, telephone systems, dial tone and high-speed data services.

Software Development Company In Chicago.

Primary Support programmer for international versions of TMS POS systemSupport programmer TMS II telemaketing systemSoftware development of internal CRM and support ticketing systemIn house management of all Network /Telephony services. Procurement and configuration of all voice/data services (T1, ISDN etc).Network design and implementation. 10BaseT, 100BaseT, Routers, Hubs, Server configuration, Terminal servers, LAT, TCP/IP, Web servers, Mail servers, VPN, DHCP, RAS, ISDN.Assisted in the internationalization of the POS system software helping to open worldwide markets for the company’s products.Facilitated the transition of software through two OS platform changes.Played a major role in the creation and development of a technical support system, which tracked all tech support calls and outstanding issues, previously a manual process.Primary support programmer for TMS/II telemarketing system. Utilizing Mumps, SQL, ODBC, VB.