Rob Tolley Email & Phone Number

Cleveland, Ohio

Educated customers on their policy◊ Coordinated life of claim with shop, customer, and rental car company◊ Met contact expectation◊ Assisted with team training ◊ Maintained a high volume and work load while still maintaining a high level of customer service◊ Balanced multiple tasks ◊ Made decisions in a fast paced environment ◊ Energized team on high volume days◊ Created tasks for supervisor and team to assist in efficient claims process◊ Interpreted policy language◊ Decided if claim would be paid or denied

Assisted customer while creating a positive and lucrative rental process◊ Arranged reservations to accommodate customers schedule and coincide with ERAC fleet to grow fleet◊ Managed largest office in NE Ohio (32 people, 750 cars, and a large daily volume of customers)◊ Accepted and followed direction sent down from superiors◊ Created and implemented operating plan, employee reviews, vehicle service plan, and daily schedule◊ Collected debt from accounts receivables◊ Prepared journal voucher list for accounting◊ Mentored and trained employees◊ Turned record profits at stores that previously had negative profit margins◊ Set record customer service scores

Youngstown & Cleveland Area

Assisted with administrative workSold company productsManaged employeesControlled a fleet of vehicles

East Rutherford, Nj

Sold ticket plans to corporate AmericaAssisted with renewals of current plans as wellPreformed responsibilities during games

Created sales leads◊ Concentrated 80% of sales efforts on corporate America◊ Used Archtics data base to find available seats and track customers◊ Distributed information about the available packages◊ Arranged appointments accordingly◊ Cold called as a way to find more leads

Responsible for all pre and post game activities held on the court◊ Guided customers to the defined area as stated by the supervisor◊ Assisted in court preparation and on-court activity

The Q

Assisted with customer service activities for large groupsMaintained a secure and safe environmentWorked on a team with high level security clearance

Bachelor'S Degree, Sport And Fitness Administration/Management, 2.6

Activities and Societies: Phi Alpha Delta Community Educator WRMU Music Directory

B.A, Sport Management; Sport Management; Human Resources