Rob Townsend Email & Phone Number

Guelph, On, Ca

Guelph, Ontario, Canada

Halton, Ontario, Canada

*Position eliminated as a result of COVID-19* Coordination of guest experience related efforts during peak business times: activation of sales drives, coordination of staff teams and internal communication, assist in the coordination of internal events and programs Evaluate and assist in implementation of key visitor interaction improvements including sales, programs, logistics, registration processes, service levels and overall daily experience Liaison and assist the Conservation Halton Marketing and Communications team with deployment of the marketing and sales plan Actively contribute towards Social Feeds and Web Content managed by Conservation Halton but specific to Kelso/Glen Eden Communicate, Problem Solve and Conflict Resolution with customers and team members in person, via email and telephone Enhance Conservation Halton’s reputation by treating customers and prospects with the utmost respect , enthusiasm and professionalism

Milton, Ontario, Canada

 Promptly meet and greet service customers, listen to customers reason for service request, offer appropriate services and provide accurate quotes for all services and repairs recommended  Sell repairs and suitable services to fit the customer needs, conduct vehicle walk arounds to check for other items that may be required, write work orders for customers to approve services and repairs Communicate professionally with all customers and team members in person, via email and telephone Maintain and monitor service appointment system and accurately book and modify appointments for customers File warranty claims and work efficiently with the technicians and parts team to ensure all parts required and ordered and on site in time for service appointments

Milton, Ontario, Canada

 Successfully supervise 20 staff comprised of hospitality supervisors/servers; hold accountabilities for effective planning, coordination and execution of events, such as weddings/showers, golf tournaments, functions and parties Use exceptional time management and organizational skills to manage overlapping activities in broad service areas that include a full-service restaurant, breakfast bistro, fine dining and large banquet facility, with focus on superior guest service Proven capabilities for working in fast-paced and collaborative team settings; employ superior self-initiative, to coordinate and prioritize all tasks, meeting strict timelines and specific customer expectations Knowledge of buying and retailing activities, having to manage, organize and execute one of the largest corporate sales/ merchandise programs through ClubLink, generating increased revenue Oversee responsibilities related to budgeting/expense management, while meeting expected sales revenue targets; consistently surpassed all yearly revenue targets and exceeded target for 2017 by 58% Employ client service, communication and interpersonal skills, positively interacting with individuals, while effectively resolving all problems and conflict whenever necessary, between staff and guests Manage purchasing responsibilities, along with inventory ordering and inventory management; oversee accurate monitoring and usage forecasting  Demonstrated record of event success; effectively promoted events (e.g. sold out couples night event), which were initially experiencing extremely poor turnouts Oversee rental programs, in regards to event spacing and supplementary/accessory items, managing contracts

Milton Ontario

 Oversaw multiple supervisory functions, leading 8 to 12 individuals in different service areas; managed detailed planning and coordination of annual corporate events and guest service functions Used leadership skills to ensure sound execution of key activities for every event, hosting up to 100 attendees; employed proficient staff training and direct coordination to achieve success  Managed and skillfully executed approximately 40 events with an annual attendance of over 3,500 guests, under extremely tight timelines and high workload settings; trusted to effectively allocate costs and plan promotional budget Extensive experience in corporate sales, building strong organizational relationships, ranging from small and medium-sized businesses to top companies (e.g. Andrew Peller Ltd., Ontario Toyota Dealers Association and PCL Constructors); acquired broad networking skills, establishing connections with professionals and executives Demonstrated record of increasing corporate merchandise sales year over year, with proven skills to establish client loyalty and retention; prepared and executed presentations to senior executives Provided answers to all client inquiries; always willing to deliver the highest levels of guest satisfaction, and constantly promoting club image, professional reputation and guest experience

Kitchener, Ontario

 Proficiently supervised 25 individuals which included seasonal service staff; directed broad service functions that included bookings, private/group lessons, front-desk service and school groups Handled extremely high volume customer requests on daily basis, efficiently scheduling and coordinating an average of 75 ski/snowboard lessons per day Provided solutions and resolved issues for all unsatisfied customers, with the ability to successfully handle frustrated individuals and mediate conflict using strong communication and listening skills

Guelph Ontario

 Provided golf instruction to individuals of all ages, while managing golf shop responsibilities that included inventory purchasing, retailing/merchandising and supervision of service staff

Milton Ontario

 Taught downhill ski lessons to individuals and groups, employing comprehensive knowledge/expertise

Business Studies/Professional Golf Management

Education record