-Conducts pre and post massage interviews-Conducts therapeutic massage per client needs-Offers suggestions for optimal health and wellness

-Verify customer account information-Abide by Federal and State laws-Assist customers on best payment arrangements-De escalates callers-Collect on past due account balances-Provide requested account documentation -Review and grade calls for compliance-Assists and train fellow escalation representatives -Provide daily status updates to appropriate personnel

-Referred personnel to proper levels of support -Monitored, installed, tested, and maintained network laptop carts and network switches-Updated locations of network laptop carts-Provided/ restocked charged laptop batteries for future use-Emailed, inventoried, and updated metrics to management personnel-Provided IT SSS support in collection/ returning of computing equipment-Transported equipment (laptops, CAT5 cabling, desktop computers) to various departments -Verified functionality of surplus CAT5 cables-Contributed to successful installation of system software upgrades (Blockpoint) -Ensured office supplies have been stocked-Fulfilled requests from management personnel and verified those requests have been completed-Tracked laptop computing devices-Provided recommendations and support to meet project goals and deadlines-Attended daily meetings with staff and management-Correlated, verified, and sent payroll documentation

-Scheduled and confirmed massage appointments and accept payments (Cash/Check/Credit Card) within company proprietary software-Conducted pre and post massage interview-Provided therapeutic chair and table massage per client needs-Updated client's findings in Subjective, Objective, Assessment, and Plan (SOAP)-Documented findings in clinical SOAP format for appropriate billing-Followed established treatment goals per client’s SOAP

-Conducted pre and post massage interview-Documented findings in clinical SOAP format for appropriate billing -Followed established treatment goals per client’s SOAP-Provided therapeutic table massage to compliment chiropractic care

-Provided customer service and sales support to Wave Broadband and Astound customers-Verified customer accounts per established requirements-Scheduled equipment installs, confirmed account changes, and verified address serviceability within company proprietary software

-Employed as Independent Contractor at Boeing-Saw clients per scheduled visits-Accepted Credit Card payments via USB and uploaded to company provided software-Faxed in daily paperwork to head office-Provided therapeutic chair massage per client’s needs

-Promoted sales of Calphalon kitchen products and accessories

-Conducted pre and post massage interview-Wrote clientele's areas of complaint in SOAP format-Provided therapeutic massage per client needs-Offered suggestions for optimal health and well being

-Utilized Remedy ticketing system to respond to customers encountering hardware and software issues with Verizon Wireless and T-Mobile products-Verified incoming calls with customer's account information per established requirements-Provided voice and data troubleshooting support to 100+ Verizon Wireless and T-Mobile wireless customers along with setting up mobile phones as a modem for internet connection.-Received 19 excellent customer service awards-Advised wireless customers on billing, voice, technical issues-Assisted customers on troubleshooting equipment and replaced as necessary-Analyzed, Executed, and educated customers on plan changes-Escalated calls when necessary

-Obtained TS/SCI security clearance-Temporarily assigned to Naval Security Force-Supported the U.S. European and Central military commands, it's Allies, and upper echelons of the government-Operated 8 tactical communication systems-Troubleshot 50+ network circuits to provide secure communication support-Scheduled VOIP conferences and other conferences to support war time efforts (MS Outlook)-Provided VOIP conferences to US, Allied, upper echelons of the military and senior government officials-Trained 25+ junior enlisted personnel-Honorably discharged

-Provided customer service in taking accurate orders, communicating accurately the customer's order for verification.-Provided technical assistance on various machines ranging from color to black and white copiers, digital photography equipment, lamination machinery, and till operation.