Rob Useller Email & Phone Number

Westminster, Md, Us

Washington, District Of Columbia, United States

Washington D.C. Metro Area

Washington D.C. Metro Area

Maryland

Fort Detrick, Frederick Md

Provides on-the-job Technical education to newly hired employees as well as enhanced education to current employees to keep everyone up-to-date on changes in the industry that affect job requirements.• Responsible for the initial and continuous technical training of 100+ employees. • Developed new training program that greatly increased the efficiency and effectiveness of incoming employees. • Conduct training programs for administration, middle management and front line employees. • Work with management to schedule training programs for all staff. • Keep training programs vibrant and entertaining in order to keep employees engage.• Developed new training strategies that are targeted for specific departments.• Developed reports that assist management in monitoring job performances of all personnel.• Ensure that all training materials and programs are up to date and relevant to industry standards. • Prepare hard and soft copy training materials and presentations for employees for review.• Travel to multiple sites throughout the National Capital Region (NCR) to conduct Training.• Responsible for the L3 NSS on-Boarding and Government In-Processing of all new employees.• Designated as the primary Remedy (v7.6) instructor. • Track and insure all employees gather and maintain the required CompTIA CEUs, to ensure 8570 compliancy. • Conduct and track all Live Ethics training for company personal to include members of management.

Fort Detrick, Frederick Md

Supporting the DoD and ITA CCSC to provide desktop and remote support to users within the United States and overseas.• Provide 24/7 Tier I/II technical support to the DoD, US Army and other government agencies. • Maintain NIPR and SIPR systems.• Maintain password, data integrity and file systems security across multiple systems.• Instruct users with proper hardware/software utilization.• Installation of approved software.• VoIP phone troubleshooting and Voice Mail Password resets.• Responding to inbound calls/emails in a timely and professional manner.• Properly document all interactions in the appropriate tracking system.• Escalate issues that cannot be resolved in a timely manner.• Troubleshoot all MS Office issues to include Outlook.• Creating new and remapping of .pst files as requested.• Monitoring of network drives, and identifying corresponding file share.• Mapping Network Printers.• Following designated escalation procedures.• Assist customers with account creations across multiple applications.

Provided monitoring and technical support for external facing websites by continual analysis of monitoring toolsResponded to alerts from all platformsMaintained compliance with third-party Service Level Agreements and Operational Level AgreementsDocumented alerts, impact and action taken in the Remedy Ticketing SystemIdentified system, application, hardware or network problems and took corrective action Responded to request to reboot servers; requested stopping/starting of server services and applicationsAnalyzed services; monitored jobs; identified failed jobsProvided after hours Help Desk SupportScheduled, ran, and monitored backupsMonitored jobs and ensured proper information transfer from mainframe to servers

IT Specialist

Manipulated files by using commands to move, copy, remove, and compress files/directories Performed file and directory backups and restoration Started up computer, production, and development systems from a dead startControlled kernel parameters and configurations, file systems and volume growthMonitored the FTP of files from one server to anotherInstalled auxiliary printersSupported a 1.2 million sq ft. facility with over 1400 usersCreated volume groups, file systems, and updated logs; edited host, password and other configuration files