03/12 - System Administrator @ A2 samenwerking

02-2019 @ Gemeente Landerd (Maashorst)12-2021 @ SSC de Kempen - Senior support engineer

Di-Vision creates customized applications for companies such as GGD and PostNL. I was responsible for setting up and maintaining the service desk. The company let me also join the continuous improvement team. The company consisted of 2 locations namely in Den Bosch, the Netherlands and Athens, Greece. I supported about 10 people per day. The rest of the time went to devise a new way of working. My most common tasks consisted of:• Patching and connecting workstations and telephony (VoIP);• Supporting end users in case of problems concerning the custom applications;• Reporting trends to the different dissolving groups and possibly work instructions or user manuals to prevent this trend;• Informing the end user about the status of the incident;• Incident Management: managing longer-term incidents and ensuring that the incidents reach the right party and fall under the correct SLA;• Change Management: manage change requests within incidents;• Support users with, among other things, configuring local printers and desktop settings;• Cable management: installation and connection of network cables, power cables and video cables;• Instruct ITIL to young and older collegues• Accept incoming calls, handle incidents, register in CRM / JIRA and possibly escalate to the correct dissolving group according to the ITIL method used;

Activities: Inwork is a service provider that sends their employees to variant IT projects. These are the projects I have taken part of:- Di-Vision Service desk manager/Support engineer (March 2017 – August 2018)- Peopleware Workplace engineer (Januari 2018 – Februari 2018)- Centric (Agency) Mobile Workplace engineer (October 2017 – Januari 2018)- ESFDS (HP) Workplace engineer (March 2017 – September 2017)- Vion Onsite/Support Engineer (December 2016 – Februari 2017)- Louwman Mobile Workplace engineer (November 2016)- Wortell Workplace engineer (July 2016 – October 2016)- De Student Mobile Workplace engineer (July 2016)

Peopleware has handed over a project at Van Wanrooij as workplace engineer. Peopleware is an employment agency. Van Wanrooij had decided to do a migration from Windows 7 to Windows 10. My task on this assignment was to solve incoming incidents and instruct people. The company consisted of 2 locations namely in Geffen and Waardenburg. Times were extremely flexible because of the management who sometimes started earlier than the rest or, for example, executors who wanted to have Windows instructed in evenings. My most common tasks consisted of:• Replacement, relocation and placement of hardware and peripherals, such as: desktops, laptops, docking stations, (network) printers, monitors, mouses, keyboards;• Patching and connecting workstations and telephony (VoIP);• Setting up and adjusting physical and / or wireless internet connections on desktops and laptops;• Configure, install and prepare hardware for use, such as: desktops and laptops);• Supporting end users when setting up Windows 7 and 10• Roll out installation images (using Windows 7 image);• Reporting trends to the different parties and make work instructions or user manuals to prevent this trend;• Informing the end user about the status of the incident;• Hire and receive Onsite Support Engineers and guide them to the onsite Activities;• Incident Management: managing longer-term incidents and ensuring that the incidents reach the right party and fall under the correct SLA;• Change Management: manage change requests within incidents;• Support users with configuring local printers and desktop settings;• Cable management: installation and connection of network cables, power cables and video cables;• Perform Windows updates and software updates using Windows Update• Instruct Windows 10 to young and older customers

ESFDS is a subsidiary of HP. They had Philips as customer. Philips is split into two companies. Lighting and Royal healthcare. Here I have had a shared function. In part it consisted of logistic work such as hardware on / off-boarding. In addition, the work consisted of Incident solving and imagen of systems. I collected 10 tickets per day on average. Philips is an international company, so I have helped clients of different nationalities. My most common tasks consisted of:• Accept incoming calls, handle incidents.;• User management in Active Directory to view profiles.;• Preparing hardware and solving hardware problems (such as desktops and laptops);• Configure, install and prepare hardware for use, such as: desktops & laptops;• Restore images to desktops & laptops through USB and SCCM;• Cable management: installation and connection of network cables, power cables and VGA / DVI cables;• Onsite support for users with various user problems (regarding HP desktops / laptops, Windows 10);• Replacement and placement of hardware (such as: desktops & laptops);• Monitor the progress of ongoing incidents and implement changes in SNOW;• Change Management: manage change requests within incidents

This was a assignment that InWork sent me to as Onsite support engineer for Vion in Germany.Vion Food Group is an international meatproducer with production locations in only Germany and Holland. Their retail department is all over the world. The purpose for me was to help migrate the workstaff to Citrix. Here I also instructed the work staff how to work with Citrix and solve varient problems on their systems. In my first month I worked there as a servicedesk employee because the project wasn't started yet. When working at the servicedesk, I made some knowledge articles so that the servicedesk in Germany and Holland work identical and new employees have a better time learning the procedures. Languages I used were German, English, and Dutch.What I used daily:- Topdesk- Active directory- Citrix- Lotus notes- Bomgar- SCCM

This was a assignment that InWork sent me to as Onsite engineer.Wortell had a variety of customers. One of the customers was Neways located in Son en Breugel.My daily duties were solving incidents in CRM and Topdesk. It was split in 2 departments, KA1.0 and KA2.0. KA1.0 was every OS before Windows 8.1, KA2.0 was windows 8.1. I also was managing the stock of in-going devices and outgoing devices. After I handed out a new KA2.0 workplace I had to instruct the end-users what the differ was between their old system and the new system. The systems were imaged with SCCM. I helped Neways inserting some processes like the 3-3-2 procedure and the key-user procedure based on ITIL. I had my own stockroom where I worked independently. Wortell always gave me the feeling that I always could ask for help and they have helped me improve my knowledge a lot.What I used daily:- SCCM- Skype for Business- Active directory- Topdesk- Office 365- Office 2010- Onedrive- Windows 95, 2000, XP, 7, 8.1- Hardware: Hp desktops, hp thin clients, hp laptops, Terra desktops- Cable management- VDI- CRM- Business applications like BAAN, ERPLM, InforLN- Sharepoint (Basic)- Teamviewer

I missed the action of street selling. So when I was working with Atos, I started to work part-time in the sales-sector again. This time it were not newspapers but other variable products. From Milka chocolate to Colgate and also sportdrinks.I am currently working for this employer. I am selling in supermarkets around the Netherlands. The first purpose is to demonstrate what content there is in the products. Letting people know what the company does with the products. (image) The second purpose is to sell the products. At the end of every work day I am supposed to evaluate.

I managed fire alarms, burglar alarms and security cameras in the Netherlands.I worked throughout the week in the operating center. ASB is working with big customers as banks e.t.c. More information can't be told because of the integrity.What I used daily:- SCS- RMM / RMS- Network connections- Ip addresses- Programming reporting units- Private emergency centers (PAC)- Web access- Service desk- Administration- Security camera's

This was my first work experience in the IT sector. Here I learned how to remotely solve problems by using remote desktop. (mstsc) I worked with people from all different countries. Such as India, Poland, U.S, U.K and Germany. With big companies as Schlumberger, Akzo Nobel, DAF and Philips. I was their single point of contact. Here I developed the knowledge of ITIL. Behind the scenes I worked with a ticket system. So every day I called the users back to make further progression on the way to solve their problem if the problem wasn't solved the first day. New tickets came in from third parties to be put through or to be solved.What I used daily:- Citrix- Windows 7+8+10- SDM- Service desk- Telephones/services of- Account management- Tokens- VPN client- Remote desktop management- Internet/Intranet- ITIL > Incident management > Problem management > Change management > Knowledge base > Continuous improvement > Change process

Smurfit Kappa was my last traineeship in school. The purpose of this traineeship was to become a better service desk employee. But I learned a lot more than servicedesk. When someone internal called me that he/she had a problem with his/her software, then I would come by. So I would see for myself what the problem was. I did not yet have the full experience to solve a problem remotely. So I would have rather came by. It was a wonderful learning experience. I learned about account management and administration of hardware. I learned how an infrastructure works in a large company and how to keep it tidy. My mentor learned me to work organized as well as in my social life as in my work. He acknowledges me as a hard worker and saw that I wanted to learn.What I used daily:- Topdesk- Microsoft Office 2010- Windows 7- Infrastructure servermanagement- Infrastructure cabling- Hardware administration

This was my 1st workig experience as an salesmen.I was learned in 2013 to sell newspaper subscriptions.For this job I've sold a lot of subscriptions. For a young starter (17y/o) I ended up making a revenue over the €1000,- a day.Hotnetworkz gave me the chance to work in many of places in the Netherlands with a lot of people.I have grown from the experience. Now I know a lot more about the knowledge of human nature and how to sell in a properly way.This because I have met a lot of cultures inside Holland. Working with different saletactics all day was a challange but very pleasant.