Rob Vickner Email & Phone Number

Hamburg, Ny, Us

Buffalo, New York, United States

Amherst, Ny Usa

Amherst, Ny

Bureau Veritas North American Helpdesk (Team Lead) Assisting the Business with Technical IT needs. Server/Desktop & Printer Support. Wireless and Mobile Application support.

Help Desk Analyst Level 3/4Provided support to 2000+ Earthlink Techcare (Managed Services) customersOperating Systems, Software Applications, and Networks.Provided Training to level 1, 2 & 3 Analysts.Created Documentation to Support Contracted Clients / Maintained Updates of Internal Sharepoint.Served as an Escalation Point to Level 1 Analysts.Provided Internal Support for Earthlink Business Employees.Managed various highly visible internal projectsServed as Amherst NY location internal IT contactManaged and Procured all technical equipment for Amherst NY location

Help Desk Analyst Level 1 / 2Provided technical support in the field of Information Systems, including Computer Hardware, Operating Systems, Software Applications, and Networks.Served as Subject Matter Expert for the Successware account.Responsible for all new customer setups for the Successware account.Responsible for all database backup/restores requested by Successware Software Support.Provided day to day support for Successware customers.Created Technical Documentation.Trained others on the aspects of the Successware Account.Provided network connection support to the Hospitality Customers.

Responsible for maintaining an up to date, signage displayResponsible for selling home entertainment devises to customers and providing the highest level of customer serviceGreet customers on the sales floor, determine the customer’s needs, and provide information on the make, type, and comparative quality of the merchandise desired as well as suggest an appropriate selection of complimentary merchandiseRecommend selections that meet the customer's needs, and emphasize selling points of items such as quality, utility, and versatilityConduct home entertainment equipment demonstrations on the sales floor; provide information on the benefits and uses of a variety of accessories; answer customer’s questions and encourage them to purchase the products being demonstratedDevelop and maintain a list of clients as well as establish and maintain frequent contact with past customers for the purpose of generating new and repeat businessAssist the Retail Sales/Asst Manager in conducting market research for current products, prices, and assortments; may make recommendations for products, assortments, and pricingPlace new merchandise on display; re-stock merchandise as it is depleted, assist with stock inventory; assist in keeping pricing current on floor merchandise

Responsible for selling digital communication and multi-media devises to customers and providing the highest level of customer serviceGreet customers on the sales floor, determine the customer's needs and provide information on the make, type, and comparative quality of the merchandise desired as well as suggest an appropriate selection of complimentary merchandise Recommend selections that meet the customer's needs, and emphasize selling points of items such as quality, utility, and versatilityConduct digital communication, imaging and multimedia demonstrations on the sales floor; provide information on the benefits and uses of a variety of accessories; answer customer’s questions and encourage them to purchase the products being demonstratedPlace new merchandise on display; re-stock merchandise as it is depleted, assist with stock inventory; assist in keeping pricing current on floor merchandise