Operations Manager at M J Warner Volkswagen & M J Warner BodyshopPart-time race mechanic for Team BMR

Head Fleet Engineer Network manager • Calculating pre-accident values on vehicles• Keeping up to date with repair methods • Agreeing repair methods• Agreeing contract repairs• Creating audit trails for every job• Agreeing total losses with clients and third party’s• Disposing of salvage • Valuing vehicles (from cars to HGV)• Running repair network of 115 repairers • Running engineering network• Following up engineers reports• First point of contact for a number of clients• Looking after 3 other members of staff• Booking Hire Vehicles • Booking Hire vehicles using the arms system

In-house Engineer • Authorising jobs on behalf of Norwich Union• Dealing with fraudulent claims• Calculating pre-accident values on vehicles• Printing and agreeing repair methods• Gaining my ATA accreditation via B47• Dealing with Porsche warranty claims• Creating audit trails for every job• Agreeing total losses with a total loss engineer

• Carry out detailed vehicle assessments for customers and insurance companies• Building and maintaining good relationships with new and current clients • Agreeing repair methods and figures with engineers• Car Sales Executive at the weekends • Dealing with Honda, Mazda and Peugeot warranties• Invoicing customers and insurance companies

- June 2006 – February 2007Bodyshop Estimator• Dealing with customers, building relationships• Carrying out estimates• Ordering parts• Imaging vehicles

• Supervising bodyshop staff• Carrying out quality control checks• Organising courtesy vehicles and bookings• Invoicing customers• Tracking productive staff time tickets• Carrying out estimates• Taking images• Customer Service• Dealing with insurance companies• Managing invoice queries• Agreeing figures• Car Sales Executive at weekends