Sr. Technical Advisor, Information Systems Support/Application Development
Current
Sep 2023 - Present
AeroLeads people directory · profile
Rob Wallace Email & Phone Number
ITIL Certified Service Management and Automation Leader
at
BlueCross BlueShield of South Carolina
1 work email found
@verizon.net
1 phone found area 571
LinkedIn matched
✓ Verified August 2026
4 data sources
Profile completeness 100%
Current company
Role
ITIL Certified Service Management and Automation Leader
Location
Blythewood, South Carolina, United States
Who is Rob Wallace? Overview
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Quick answer
Rob Wallace is listed as ITIL Certified Service Management and Automation Leader at BlueCross BlueShield of South Carolina, based in Blythewood, South Carolina, United States. AeroLeads shows a work email signal at verizon.net, phone signal with area code 571, and a matched LinkedIn profile for Rob Wallace.
Rob Wallace previously worked as Sr. Technical Advisor, Information Systems Support/Application Development at Bluecross Blueshield Of South Carolina and ServiceNow Platform Manager, IT Infrastructure Solutions at Blue Cross Nc. Rob Wallace holds Computer Science & Mathematics from Suny New Paltz.
Company email context
Email format at BlueCross BlueShield of South Carolina
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rwallace@verizon.net
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AeroLeads found 1 current-domain work email signal for Rob Wallace. Compare company email patterns before reaching out.
Profile bio
About Rob Wallace
ITIL Certified Service Management & Automation Leader with 20+ years’ demonstrated history of leading staff, vendors, and contract labor, in the design and implementation of enterprise ITSM and ITOM solutions. Extensive experience transforming leadership’s vision, stakeholder’s requirements, and end-user’s needs into practical technical solutions to achieve desired business outcomes in ServiceNow and Ivanti HEAT. Knack for devising strategies to grow IT productivity and eliminate service gaps while improving efficiency, enhancing effectiveness, and maintaining business agility. Proven record of reducing costs by automating IT processes and workflows to eliminate redundant operational and administrative activities. Highly skilled at developing scripts and tools for building, integrating, and supporting critical enterprise systems/applications to achieve end to end visibility. Proficient at extracting Metrics & KPIs and converting it into actionable information. Effective at mentoring junior team members and IT service staff. Technical background includes Application Development, Business Intelligence, Database Programming, Scripting, Window’s Systems Engineering, Systems Administration, ITIL Certified, Web Services, Website Design and Desktop Engineering.
Listed skills include Iis, Active Directory, Databases, Vbscript, and 9 others.
Current workplace
Rob Wallace's current company
Company context helps verify the profile and gives searchers a useful next step.
Bluecross Blueshield Of South Carolina
AeroLeads page
6 roles
Rob Wallace work experience
A career timeline built from the work history available for this profile.
Servicenow Platform Manager, It Infrastructure Solutions
Managed and directed all solutions on BCBSNC’s ServiceNow Platform. Supervised ServiceNow developers and administrators, vendor contractors, and delegated developers, aligning technical solutions with business requirements. Interfaced with process owners and stakeholders across multiple business lines to coordinate system requirements and deliver services on time and within budget. Led discussions bridging gaps between Organization Change Management versus new processes and business outcomes expectations.
Dec 2018 - Mar 2023
Solution Developer
Engineered critical tier 1 enterprise application for organization with over 20K employees and associates. Spearheaded the planning, strategy, and implementation of ITIL and ITSM best practices. Designed and developed IT processes and workflows, (Incident, Request, Problem, Change, Release, Knowledge, SLA and Configuration Management), to meet MCIT’s evolving needs. Integrated CMDB with monitoring, discovery tools, and 3rd party applications, Ensured linkages among modules, processes, teams, departments, and organizational structures to develop unified and consistent business approaches. Developed reports and dashboards transforming data into actionable information on the quality and cost of IT services.
Aug 2007 - Apr 2017
Distributed System Engineer
JRI America, Inc (Division of Sumitomo Mitsui Financial Group)Supported Applications from Windows Server perspective. Provided Wintel server base support and Citrix farm maintenance. Administrated VPN and Virtual Machine access. Worked with vendors on problem resolution. Performed application packaging and deployment. Developed scripting solutions to foster automation.
Jun 2007 - Aug 2007
Systems Engineer/Automation Specialist
Systems Engineer/Automation Specialist, Strategic Services Group (2002-2007)Supported systems infrastructure for online brokerage firm with 150+ branch and corporate offices globally. Devised custom scripts to support various technology teams in streamlining and implementing corporate system initiatives. Managed deployment of applications and hotfixes throughout corporate environment.Systems Engineer, Corporate Engineering Group (2000-2002)Provided 3rd level support for corporate infrastructure with 1000+ Windows NT/2K servers. Maintained and troubleshot servers and applications used for on-line financial transactions. Guided management in identifying business application needs and devising technical solutions. Coordinated code promotions with developers. Maintained logon scripts and system policy changes.
Jun 2000 - Jan 2007
Lead Systems Administrator
Provided 2nd level technical support to 500+ New York based users at A.T. Kearney, an international business-consulting firm. Maintained servers, laptops, desktops and PDA units in Windows NT/95 environment that included MS Office, Lotus, Adobe and most PC business applications. Conducted troubleshooting and resolution of hardware and software concerns. Assembled and installed new equipment. Coordinated equipment moves and reconfigurations. Installed upgrades and implemented system enhancements. Updated and issued new user identification.
Dec 1997 - Jun 2000
1 education record
Rob Wallace education
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Suny New Paltz
FAQ
Frequently asked questions about Rob Wallace
Quick answers generated from the profile data available on this page.
What company does Rob Wallace work for?
Rob Wallace works for BlueCross BlueShield of South Carolina.
What is Rob Wallace's role at BlueCross BlueShield of South Carolina?
Rob Wallace is listed as ITIL Certified Service Management and Automation Leader at BlueCross BlueShield of South Carolina.
What is Rob Wallace's email address?
AeroLeads has found 1 work email signal at @verizon.net for Rob Wallace at BlueCross BlueShield of South Carolina.
What is Rob Wallace's phone number?
AeroLeads has found 1 phone signal(s) with area code 571 for Rob Wallace at BlueCross BlueShield of South Carolina.
Where is Rob Wallace based?
Rob Wallace is based in Blythewood, South Carolina, United States while working with BlueCross BlueShield of South Carolina.
What companies has Rob Wallace worked for?
Rob Wallace has worked for Bluecross Blueshield Of South Carolina, Blue Cross Nc, Nyu Medical Center, Jri America Inc., and Td Ameritrade.
How can I contact Rob Wallace?
You can use AeroLeads to view verified contact signals for Rob Wallace at BlueCross BlueShield of South Carolina, including work email, phone, and LinkedIn data when available.
What schools did Rob Wallace attend?
Rob Wallace holds Computer Science & Mathematics from Suny New Paltz.
What skills is Rob Wallace known for?
Rob Wallace is listed with skills including Iis, Active Directory, Databases, Vbscript, Business Intelligence, Itil Process Implementation, Itil Service Strategy, and Disaster Recovery.
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