As a very dedicated carer, I am looking to focus my career back towards the technology industry in the field of IT Support. I have gained and developed many skills and experience that I know will serve well within this role and make me an asset in the workplace.During my time as a carer I developed great organizational and prioritizing skills, managing responsibilities in multiple fields simultaneously. I have also been able to develop my problem-solving and communication skills as issues have arisen and many different professional organizations have needed to been liaised with.Previous to this, my work in Technical Customer Service has given me invaluable experience in dealing with a broad range of customers, both technically minded and not, in directly and effectively resolving their technical issues and queries. Primarily it would be over the phone and would range from simple operational issues to more complex technical problems that involved the use of in-house diagnostic tools and sometimes walking the customer through procedures on their devices. This has helped develop logical troubleshooting skills and the ability to convey technical principles in a clear and concise way. I have also been able to expand my technical skills through remote study, from hardware and software installation, maintenance and repair, to networking and cloud operations and solutions.I am very excited to make the transition back to an industry that I personally have such a genuine passion for. I believe that my blend of skills and experience as well as my passion and enthusiasm will make me a perfect fit for the IT Support industry.