Rob Warfe Email & Phone Number

Darwin, Northern Territory, Australia

Australia

Darwin, Australia

Brisbane, Australia

This role was based in Brisbane and saw me continue to manage the NT dnata operations in addition to taking on an operational management role for dnata at Brisbane International Airport. This role focused mainly on ramp and passenger services, with an emphasis on stakeholder liaison and ensuring dnata’s compliance with airline SLA’s, policies and procedures. Key elements of the role, in addition to the NT Port Manager duties detailed below, included:• Development and implementation of effective monthly KPI reporting, including updating data collection and analysis processes and creation of new KPI reporting templates.• Monitoring of all flights for performance and compliance, timely investigation and reporting with regards to any issues.• Review and improvement of all procedures to ensure operational efficiency and compliance with customer standards.• Significant resource and roster reviews to ensure appropriate and cost-effective coverage.• Staff training coordination, staff development reviews and implementation of succession planning to ensure ongoing effective operations.

Darwin, Australia

In November 2014 dnata bought out Toll’s share of the Toll dnata business, making the company 100% dnata owned. This resulted in me ceasing to manage the Toll Priority element of the business and continuing my role as NT Port Manager for dnata operations (please see below for duties and responsibilities).

Darwin, Australia

In addition to the NT Port Manager duties as listed below, I also took over the management of the Darwin Toll Priority operations. This included:• Coordination, management and monitoring of the PUD Fleet, distribution of goods and office departments to ensure staff levels were maintained and all company procedures were adhered to. • Organising staff recruitment, training and ongoing performance management.• Reviewing and authorising payroll, departmental purchase orders and invoices. • Preparation and maintenance of operational budgets to ensure KPI targets were met.• Implementing, monitoring and improving site and company processes and policies.• Facilitating coordination and communication between customers, stakeholders and other third-party bodies.• Managing customer support and assisting with sales in marketing activities and tenders.• Investigation and resolve of complaints and issues.• Liaison and extensive reporting to both clients and executive management.

Darwin, Australia

Management of the provision of ground handling and cargo services to various domestic and international airlines in addition to charter operations. This involved coordinating all day-to-day operational functions including oversight and compliance management in the areas of safety, quality, security and reliability and exceeding the service delivery expectations of the company’s clients and their customers.• Developing, implementing and reviewing operational procedures.• Liaising with customers and airport stakeholders to ensure smooth and compliant operations.• Managing task allocations, rosters and timesheets to ensure adequate operational coverage within agreed budgetary constraints.• Planning resource allocation and the appropriate recruitment and placement of staff.• Continuous performance management of staff, ensuring KPI targets were achieved and managed appropriately.• Delivering and coordinating team training, coaching and briefings.• Participation in external and internal audits. • Preparation and management of annual budget, expenses and capital expenditure.• Preparation of quotes and tender responses for new business opportunities. • Liaising with Australian Customs, AQIS and other relevant statutory bodies to ensure compliance with legislation, policies and procedures.• Representing dnata at appropriate airport and airline meetings and forums.• Dealing professionally and quickly with customer complaints, including investigation and any required disciplinary or process change actions.• Liaising with other ports to provide accurate information on flights and customers.• Management of all required licenses and permits, station equipment maintenance and repairs.• Reporting accurately and daily on business statistics.

Darwin, Australia

Management of the provision of ground handling and cargo services to various domestic and international airlines in addition to charter operations. This involved coordinating all day-to-day operational functions including oversight and compliance management in the areas of safety, quality, security and reliability and exceeding the service delivery expectations of the company’s clients and their customers.• Developing, implementing and reviewing operational procedures.• Liaising with customers and airport stakeholders to ensure smooth and compliant operations.• Managing task allocations, rosters and timesheets to ensure adequate operational coverage within agreed budgetary constraints.• Planning resource allocation and the appropriate recruitment and placement of staff.• Continuous performance management of staff, ensuring KPI targets were achieved and managed appropriately.• Delivering and coordinating team training, coaching and briefings.• Participation in external and internal audits. • Preparation and management of annual budget, expenses and capital expenditure.• Preparation of quotes and tender responses for new business opportunities. • Liaising with Australian Customs, AQIS and other relevant statutory bodies to ensure compliance with legislation, policies and procedures.• Representing dnata at appropriate airport and airline meetings and forums.• Dealing professionally and quickly with customer complaints, including investigation and any required disciplinary or process change actions.• Liaising with other ports to provide accurate information on flights and customers.• Management of all required licenses and permits, station equipment maintenance and repairs.• Reporting accurately and daily on business statistics.