Manage a profitable book of business across all P&C classes through direct underwriting and wholesale brokering for surplus lines. Specialize in negotiating policies for unique and non-traditional risks. Assist carriers in adapting to market trends to foster sustainable growth in addition to advancing partnerships with current agents and building new business relationships.

Developed support committee model and help desk system to assist National Operations Manager in nation wide implementation and steady state management of the Enterprise Eco Solutions IT Program. Assisted program First Responders with troubleshooting and problem resolution for all aspects of Service Level Agreements. Responsible for personnel on boarding, mentoring and continuing education, reducing user escalations nationally by 37%. Assisted program managers in special projects involving network and fleet optimization. Advised program leaders on process improvements that addressed program inefficiencies, improving user satisfaction and program growth.

Assisted in development of the Enterprise Eco Solutions pilot program that became the model for nationwide deployment resulting in 150% revenue growth within 5 years. Managed Wells Fargo HQ fleet inventory and executed primary troubleshooting for 750 devices/5,000 end users, involving break/fix hardware repair, network installation/integration and end user functionality.

Managed Office Clerks and Crew Leaders to effectively complete all area operations on time and under budget. Responsible for adapting generalized procedures and guidelines to local characteristics and challenges. Oversaw creation and application of Geo-delineation system for all sub-projects.