Rob Widdowson Email & Phone Number

Global

Jersey

Muscat Governorate, Oman

Muscat Governorate, Oman

Responsible for leading the Core Solutions Team in Royal Mail Sales. The Team recently received the award of Best Support Team in Royal Mail and has been short listed as Best Sales Support Team in the National Sales Awards 2010. I have a personal portfolio of revenue in excess of £20m and a Team portfolio of £100m. Working with Operations on the closure of Mail Centres & delivery offices and migration of bespoke solutions. Adviser to RML Board on packets strategy, key accountability on Returns Parcel strategy.Assessor for Royal MailKey Achievements• Bespoke product development in the mail order returns envionment which increased customer baseline by 50%• Leading the team to develop a more robust method of costing the Secure Mail Screening product. This has enabled the product to be priced more competitively in the market place whilst still maintaining the business agreed price margin. Enabled retention of £500k worth of revenue• Design and development of a tracking solution for Amazon worth £4m • Changed the focus of the team from a reactive sales support team to a proactive sales force, responsible for identifying and securing sales opportunities of £80m (YTD) of revenue

Uk

Responsible for the electronic proof of delivery system, Collection & Delivery Management (C&DM3), including establishing the outsourcing for support to the software, hardware and back office. Accountable for the development, testing and deployment of all associated and iT concurrences.Solutions lead on the development and implement of all mobile technology solutions (both warehouse and Collection & Delivery).Business advisor on mobile technology within Royal Mail Group.Key Achievements• Procurement and Deployment of warehousing/tracking hardware and monitoring software which saved the business £300k PA and improved manifest production by an average of 45% in depots during critical Autumn Pressure period. • Co-ordination of changes to Collection & Delivery Management(C&DM) parcel tracking application. Working with both service and software providers to develop the system and test the changes. • Development and deployment of business processes to support the introduction of the new finger scanner support contract. Included user friendly interface to improve ordering of consumables which saved the business £1.4m PA.• Successfully managed the migration of the support contract for C&DM3. Initial savings were £1.87m over a 2 year period. • Training and development of Field Engineers to enable tracking support in the BAU environment. • Development and deployment of portable iT solution to support a contingency depot set up.

Uk

Representing the Operational Directorate in the iT/Change forum. Working with front line users to develop robust and workable requirements to support operational needs. Development of the requirements into a solution and presentation to the Change Board forum. Responsibility for supporting changes and monitoring progress through to benefits realisation.Key Achievements• Operational Lead on the C&DM3 project (Deployment Manager). Responsible for liaising with the iT team and software and hardware suppliers. Working closely with suppliers in New Zealand to port the existing C&DM2 software onto the new devices, which reduced the cost of the project by £300k• Development of a device software solution to enable tracking of items passed to the Post Office Counters ‘Horizon’ application. Since implementation the solution has supported three operational process changes successfully • Development and implementation of Tech Re-engineering Project which radically improved the depot back office by redesigning legacy systems and providing an encompassing solution. The solution supported operational changes required to measure pipeline conformance and improve customer service.• Development of a replacement combitainer for operational use. This involved working with suppliers, users, business Health & Safety and both trade unions to specify business requirements and getting final sign off to a solution which was made available within the agreed timeframe.

Uk

I led the training team for all depot iT functionality which enabled the reduction of 54 depots, and the establishment of a National and International Hub. From conception to complete delivery to 2500 users took 6 months. The System costs were £9m over a 3 year period, which was a saving of £900k PA. The system enabled the delivery tracking target of 98% to be met Key Achievements• Business advisor for hardware solutions• Mentoring of Operational colleagues in IBM project methodology to ensure smooth handover from the existing tracking system• Development of deployment and training strategy• Test Manager and responsible for software sign off. .• Writing the PIR document, which was used as part of the baseline for C&DM3

I led the Eastern Territory Deployment Team and was responsible within the Territory for the collection of data to support the project and also the development of the plan to deploy the new handheld device into 47 operational depots. I also worked in the Core Team on overall governance of the project.Key Achievements• Development of Collection & Delivery Management project business plan.• Liaison with key personnel in business in order to produce project products in line with PRINCE 2 methodology• Development of Business case and benefits realisation plan.• Liaison with external company to develop and deploy ‘in cab’ solution to entire Parcelforce vehicle fleet.• Management of pilot phase in Ipswich depot.• Overall responsibility for deployment of Podium in the Eastern Territory.• Development of Training Strategy for C&DM2