• Daily troubleshooting and resolution of workstation, server, and networking-related issues for 40+ companies throughout Western Pennsylvania• Provide direct support for remote access/VPN, Active Directory, multi-function devices, and Microsoft 365 Admin, Exchange, Entra, and Intune applications• Responsible for the configuration and deployment of workstations and Microsoft-related software and licensing• Spearhead communication with third-party vendors to drive resolution of… Show more • Daily troubleshooting and resolution of workstation, server, and networking-related issues for 40+ companies throughout Western Pennsylvania• Provide direct support for remote access/VPN, Active Directory, multi-function devices, and Microsoft 365 Admin, Exchange, Entra, and Intune applications• Responsible for the configuration and deployment of workstations and Microsoft-related software and licensing• Spearhead communication with third-party vendors to drive resolution of hardware and software issues and ensure continued stability for our clients Show less

• Served as as lead technical analyst responsible for configuration and implementation of supply-chainsolutions for hospital networks that exceed $20 billion in annual revenues, including the Mayo Clinic,Integris Health, Baptist Health Kentucky, Orlando Health, Inova Health, NYU Langone Health, and Jefferson Health.• Provided analytical and programming services to meet clients' IT and business needs.• Defined requirements for, developed, and maintained computer applications and… Show more • Served as as lead technical analyst responsible for configuration and implementation of supply-chainsolutions for hospital networks that exceed $20 billion in annual revenues, including the Mayo Clinic,Integris Health, Baptist Health Kentucky, Orlando Health, Inova Health, NYU Langone Health, and Jefferson Health.• Provided analytical and programming services to meet clients' IT and business needs.• Defined requirements for, developed, and maintained computer applications and systems.• Provided ongoing customer support across suite of products including ProdigoMarketplace,ProdigoContracts, ProdigoXchange, and ProdigoBuyer. Show less

• Provided primary functional and technical support for Ariba and seven other systems and applications for purchasing function (about $7.5 billion in goods and services annually) of global manufacturing company, supporting thousands of associates in hundreds of locations around the world. • Planned and participated in testing, training, support and implementation of purchasing systems and solutions. • Collaborated with vendors to execute critical projects and quickly identify and… Show more • Provided primary functional and technical support for Ariba and seven other systems and applications for purchasing function (about $7.5 billion in goods and services annually) of global manufacturing company, supporting thousands of associates in hundreds of locations around the world. • Planned and participated in testing, training, support and implementation of purchasing systems and solutions. • Collaborated with vendors to execute critical projects and quickly identify and resolve problems. • Led 16 projects totaling more than $1.1 million, all delivered on-time and on-budget, such as: ‒ Ariba integration with Oracle R12, North America ‒ Ariba integration with SAP, North America ‒ Inbound freight data from Ariba to OTM ‒ Establishment of MSP Architecture for aerospace business ‒ Creation of Sharepoint-based forecasting/pipeline tools for raw materials purchasing group ‒ Console-executable validation for Ariba Ok2Pay/Accrual files ‒ Generation of ERP-based remittance files for Ariba processing ‒ Purchasing-card management reporting tool/web application Show less

• Provided customer support and analysis for computer systems in global manufacturing company with more than 40,000 employees. • Led IT efforts in conjunction with human resources (HR) group to implement internal employee portal for training and development. • Served as subject-matter expert for telecommunication and business applications and as lead SME for Exchange support and legacy HR systems.

• Provided phone-based support and analysis to faculty, staff and students of educational institutions across North America. • Used Active Directory to assign individuals to groups for access to online courses, tuition payment systems, educational records and other shared systems.

• Handled 30-50 customer support calls per day for high-tech healthcare computer systems and devices in more than 1,200 hospitals throughout North America. • Used Symantec PC Anywhere, Microsoft RDP, Citrix and DameWare software for remote access; SQL database editing software; Microsoft DOS, Access, Excel and Word software; and Applix software for case management.

• Resolved problems affecting hardware, software, UNIX-based operating systems, and supporting systems and equipment of more than 500 nationwide building-products stores via telephone and remote access. • Managed help desk single-handedly on evenings and weekends according to rotating schedule. • Consistently handled 50-70 calls per day as part of six-person function (300-350 total daily in department).

• Was recruited to run new franchise operation.• Managed all personnel, inventory, operations and maintenance decisions including hiring, training, scheduling, supervision and termination of employees.• Consistently performed as top office of TEAM Motors' 10 franchises in terms of growth, revenue and customer satisfaction.

• Directed trainee development, financial record keeping, fleet growth, customer relations and account service.• Oversaw office in branch manager's absence, including supervising teams of 3-12 employees.• Earned four performance-based promotions within 18 months and office awards for top monthly earned income and largest fleet in region.