IT specialist with 21 years of progressive IT experience, as well as 5 years in marketing and management prior to earning master’s degree in information systems management. Leverages business analysis, troubleshooting and customer service skills to deliver effective project and systems management. • More than 7 years serving as Lead Technical Analyst for implementation of health care supply-chain solutions.• More than 4 years of managing and troubleshooting Ariba and seven other applications for purchasing function (about $7.5 billion in global goods and services annually) of global manufacturing company, supporting thousands of associates around the world and following established project management protocol for updates and migrations. • About 10 years of varied help-desk experience, including: ‒ Supporting more than 40,000 employees of global manufacturing company; ‒ Helping hospital personnel across North America troubleshoot critical life-saving medical equipment and computer systems; ‒ Assisting thousands of faculty, other staff and students at higher-education institutions across North America; and ‒ Advising employees at more than 500 nationwide building-products retail stores.• Familiar with software tools such as SQL database editing, Microsoft Office Suite, and various DOS and UNIX applications, as well as Oracle and SAP platforms.
Listed skills include Troubleshooting, Active Directory, Management, Cross Functional Team Leadership, and 25 others.
