TLDR: I build and scale customer success teams and GTM functions at startups. I solve churn and account expansion in particular.Long version: I'm a three-time customer success leader and consultant with 10+ years startup experience and a track record in vertical SaaS and entrepreneurship more generally. My primary skill is in management of fast-growing CS teams, particularly those between seed and Series B stages. I focus on turning customer success teams from cost centers to highly scaled, proactive revenue-generating expansion functions, with the goal of getting companies from 0 to $25 million ARR.My operational specialties are in renewals, upsell, cross-sell, account management, onboarding, support, customer advocacy, business operations, and business intelligence. Shoot me a note if you're looking to improve gross margins or net revenue retention.My main professional interests are in consumer psychology and behavioral economics. I have a degree in these studies from University of Pennsylvania and still study them as often as I can.Outside of work, you can find me running, writing, cooking recipes from around the world, and learning languages. I'm currently practicing my Spanish and Arabic, so throw a few words my way if you're fluent!