Rob Zeitz Email & Phone Number

Boston, Ma, Us

Boston, Massachusetts, Us

• Foster consultative client relationships with 40 enterprise and midmarket companies in the Fortune 100 and 500• Develop and execute client growth and retention strategies• Coordinate internal teams to ensure consistently high quality client deliverables and technical integrations• Oversee the growth and development of direct reports, as well as create training content for new team members and new client contacts• Travel to industry events to build relationships with clients, prospects, and other vendors• Work with the global marketing team, offering a client-facing perspective to help plan campaigns and create content• Engage clients to be part of solution development with our product team• Host and co-produce an online "tax talk show" with international tax SMEs

Boston, Massachusetts, Us

• Strategic relationship manager for 40+ enterprise and midmarket companies• Operational support for multiple key partnerships• Coached clients on specific international employee mobility topics• Streamlined processes for large and medium-sized accounts (e.g. transitioning them to newer, easier to use data platforms)• Presented new products and product enhancements to clients• Supported the advisory team with tailored consultation projects• Consulted with the marketing team on blog strategy and internal trainings• Wrote a new standard FAQ for clients, partnering with colleagues in Europe, APAC, and the US• Part of a global team to update the library of support documents for internal and external use (e.g. product user guides)• Assisted in the hiring and training of new team members

Boston, Massachusetts, Us

• Frontline client support, and relationship manager for 50+ mid-market clients• Operational support and backup for several enterprise clients• Worked with regional directors and company leadership to develop and execute growth and retention strategies• Assisted clients with communication to stakeholders (HR leaders and business lines)• Developed customized data products for specific client needs• Supported advisory services team with policy review projects• Together with the CIO, tech team, and product team acted as the client-engagement liaison to transition clients from legacy platforms to a newer, more configurable online data platform • Traveled to national and regional industry events to establish and build relationships with clients, prospects, and potential partners• Conducted an on-site cost-of-living research survey in Hamilton, Bermuda

Boston, Massachusetts, Us

• As part of the standard solutions team, closely tracked renewals and processed day-to-day requests for 150+ clients• Trained clients to use online data calculators• Onboarded new clients and helped guide them to the best solutions• Presented revenue and retention information to the CEO as part of monthly regional account planning

Boston, Massachusetts, Us

• Phone and online research of housing costs in 12 US cities• Online research for the costs of public transit, rental cars, and hotel lodging in 200+ worldwide cities• Created training guides and tips for future researchers• Data entry

Wrote and maintained a Boston sports blog.

Supervised a customer service team of 3-5 people at Gillette Stadium and Boston College events. Responsibilities included: assisting guests, responding to security and medical issues, and supporting/supplementing stadium staff when needed.

Southfield, Mi, Us

Provided security and customer service catered to the specific needs of a variety of clients.

Ran the sports section of a nonprofit community newspaper. Decided which games and events to cover. Wrote game recaps and feature stories, issued assignments, and edited articles.

B.S., Cinema & Photography

Education record