Rob Zerkel Email & Phone Number

Lake County, Illinois, United States

• Assist in supervising Campus Services personnel, which includes coordinating, prioritizing and scheduling department special projects, training and regular workload to ensure efficient and timely completion in all areas of operation.• Assist with pricing in-house print jobs and billing using departmental software tools available.• Assist in training department employees.• Assist and monitor work performance of department staff including Office Associate, Office Assistant, and Shipping and Receiving Technician.• Oversee production print work proofs to maintain standards before printing and copying jobs are completed as well as assist with quality control after jobs have been completed.• Assist with incoming department phone calls and walk-in customers, coordinate mailings with customers, create mail merges with artwork, ensure postage forms and mail pieces meet postal specifications.• Assist in the coordination of preventative maintenance, cleaning procedures and service for departmental equipment: mail machine, production print machines, and finishing machines.• Maintain knowledge of current printing techniques and operation of printing related equipment; assist in the operation of equipment as needed. Attend vendor meetings, training and conferences to remain current on latest trends.• Follow all institution and regulatory policies, procedures, standards and safety procedures.

Execute scheduled uploads of web optimized images for Raybestos e-catalog.•Researched, ordered, learned, implemented, and trained team members to use our online learning management system (LMS).• Provide monthly buyer’s guide updates. • Utilize catalog template software to create digital and print catalogs.• Order physical inventory and track the progress of catalog images to ensure critical deadlines and milestones are met.• Coordinate with multiple departments, vendors and manufacturing plant facilities to collect and maintain all digital assets required and update/review existing image.• Perform photo retouching as needed. • Maintain all digital assets within the Digital Asset Management system (DAM), adhering to company requirements. • Organize internal media archive by assigning appropriate metadata to all photos and files in the Digital Asset Management system.

Crystal Lake, Illinois

Promotion to Lead Consultant encompasses previous center duties, including responsibility for coordinating activities between our, and other centers, along with our multiple outsource vendors for better pricing options. My leadership skills make the most of our seven-person team as we reach our year-over-year / monthly sales goals, 30% pack-to-ship ratio, and 100% customer service satisfaction goals. Time management, and quality control of an average of 1200 projects per month keep our center at, or above goal.

Lake Zurich, Illinois

Consistently delivering a positive customer experience to customers, I utilized my consultation skills to anticipate customer needs, suggested alternatives and provide solutions. Provided pricing and product information, and recommended appropriate FedEx Office products and services. Responsibilities also extended to operation and maintaining a wide variety of equipment, managing the production queue and output, managing complex projects, and completing assigned tasks based on priority. FedEx package shipment requires the knowledge, and expertise of proper packing, national and international regulations, and cost efficiency.

Workforce Education And Development

Associate Of Arts And Sciences (A.A.S.), C

General Education, Graphic Arts

Activities and Societies: Graphic Arts club- Award winner.

Bachelor'S Degree, Workforce Development And Training