Robert Mcdougall Email & Phone Number

Sydney, Nsw, Au

Blacktown - Sydney

• Created, managed, and maintained the website for the real estate agency, uploadingnew content weekly. Developed and curated relevant website content and regularlyupdated property listings, ensuring accurate information and attractive visuals,contributing significantly to online presence and client engagement.• Implemented targeted marketing campaigns utilising Facebook, Instagram, andthe agency website. Leveraging Google Ads, SEO, website keyword optimisation,and physical mailings for maximum property exposure and engagement. I appliedtrust-building strategies by showcasing agents' profiles on the website, socialmedia, and attending business networking events.• Analysed campaign performance using Google Analytics and Facebook Insights,generating detailed reports on audience engagement and ad effectiveness for theagents.• In-house professional photographer skilled in capturing high-quality propertyphotos, designing floor plans, and editing images to industry standards, emphasisingunique property features.• Provided comprehensive General IT support at Sydney Property Manager, addressing a wide range of technical issues and inquiries to ensure smooth daily operations. E.g Microsoft 365, Google Workspace, PC/Mac, Mobile Phones, Security Cameras.

Australia

North Sydney, New South Wales, Australia

• Account Analysis and Rollover Management: Oversaw a portfolio of millions in Superannuation rollovers, collaborating with third-party financial advisors and other superannuation funds to ensure successful transitions.• Member Onboarding and Call Development: Led member onboarding efforts and enhanced call center processes to improve customer experience.• Data Management, Analysis, and Procedure Development: Leveraging advanced Excel techniques to conduct detailed analysis and develop procedures that optimize operational efficiency.

Australia

• Managed a wide selection of crypto apparel merchandise, focusing on superior quality and excellent customer service.

Australia

Blockchain | Web3 | NFT | Metaverse | Consulting• Provided expert consultation in Web3, Blockchain, NFTs, and the Metaverse, offering digital asset management solutions.•Specialized in converting art and photography into NFTs, creating interactive galleries, and delivering NFT art and photography client services.•Stayed updated with new blockchain trends, engaging with clients worldwide.

Drummoyne, New South Wales, Australia

Franchisee of Top Snap• Owned and operated a successful real estate photography franchise, managingall aspects of the business, including client relationships, scheduling, and financialmanagement, ensuring the smooth operation of the franchise.• Captured high-quality real estate photographs, ensuring properties were presentedin the best light to attract potential buyers, understanding client requirements, anddelivering tailored photography solutions.• Spearheaded B2B marketing initiatives, fostering strong partnerships withtop selling agents in the Balmain to Ryde area, resulting in increased collaboration andbusiness growth.• Achieved a perfect 5-star rating on Trustpilot, reflecting exceptional customerservice and client satisfaction.• Ranked among the top 5 franchises for sales within the first year of operation(October 2016), showcasing outstanding performance and sales.

New South Wales, Australia

• Responsible for VIP customer queries, technical issues, escalations, disputes, and complaints via online chat, phone, and email• Provided a high level of customer service and professional technical support while following up on customer inquiries through online chat, phone, and email• Analyzing monthly customer deposits determining eligibility for credit• Managing online customer accounts with high volumes of credit and debit• Reviewing and analyzing customer behavior in order to provide detailed feedback for quality assurance• Handling customer queries in a fast-paced, high-pressure environment while communicating with customers from around the world, utilizing google translate• Familiarized with internal Customer Relationship Management software to the highest standards• Assuring my personal stats and customer service met the high standards the company set

New South Wales, Australia

Freelance Photographer• Commercial & Real Estate Photography• Google Street View & 360 Virtual Tours • Drone Operations• Videography _________________________________________________• Admin• Marketing • SEO • Social Media ( +2500 followers with actual post engagement )• Lead Generation • Bookings & Sales• Photography• UAV flying• Post Production Editing ( Photo Enhancement, Video Editing, Colour Correcting, Professional Rendering )__________________________________________________Post Production Editing Proficiency: • Adobe Lightroom• Adobe Photoshop• Adobe Premiere Pro• Adobe After Effects• AutoDesk Maya

Yonge & King - Toronto City, Canada

• Payday Loan Debt Collection: Managed a desk of 500 accounts, consistentlymeeting and exceeding monthly recovery targets, generating 40,000 USD in revenueper month.• Initiated and managed roughly 100 outbound calls per day to clients in arrears,effectively addressing inquiries, providing payment solutions, and resolving accountissues, resulting in improved customer relations and payment compliance.• Monitored and analysed customer payment patterns, utilising data-driven insightsto tailor recovery strategies, minimised losses, and optimised revenue generation.• Maintained meticulous records of customer interactions, payment arrangements,and account statuses, ensuring compliance with company policies and legalregulations, and facilitating smooth internal communication.• Collaborated with team members and supervisors, sharing best practices andinsights, contributing to a positive team environment, and collectively enhancing thethe overall efficiency of debt recovery processes.

Bondi Junction - Sydney, Australia

• Managing online customer accounts with high volumes of credit and debit• Responsible for VIP customer queries, technical issues, escalations, disputes, and complaints via online chat, phone and email• Reviewing and analyzing customer behavior in order to provide detailed feedback for quality assurance • Analyzing monthly customer deposits determining eligibility for credit

Bondi Junction - Sydney, Australia

•Provided a high level of customer service and professional technical support while following up on customer inquiries through online chat, phone, and email. • Handling customer queries in a fast-paced, high-pressure environment while communicating with customers from around the world, and assuring my customer service and personal stats are met with the high standards set by the company • Utilizing internal customer relationship management software to the highest standards

Mascot - Sydney, Australia

• Handling customer inquiries and escalations via phone, e-mail, and online chat • Providing transport, logistics, supply, and store support (inbound/outbound)• Investigating returned, lost, damaged, and transferred stock• Processing debit and credit notes when required• KPI driven environment (Key Performance Indicator)

Pitt St - Sydney, Australia

• Lead Prospecting• Digital Marketing• Event Management• Locally-Based Telemarketing• Copy Writing and Design

Willoughby - Nsw, Australia

• Handling Kitchen Sales face to face in-house & over the phone• Providing Detailed Kitchen Design Plans • Enhancing Brand Reputation & Displayed True Customer Focus via Design• Providing Trade Estimates & Kitchen Quotes• Attended Confirmed Customer Appointments

Top Ryde - Nsw

-Handling Retail Customer Service Inquires face to face & over the phone-Achieving Electrical (TV's, etc)/Homeware & Bed Sale Goals-Handling Returned/Transferred/Damaged Stock -Managing and Selling In-store, Warehouse & Offsite Stock-Operating Cash Registers & Computer Sales Terminal -Gift Registration & PDA Operator -Handling Returned/Transferred/Damaged Stock

Advanced Diploma, Interactive Media And Design

Higher School Certificate (Hsc), High School/Secondary Certificate Programs