Robert Altman Email & Phone Number

Northwood, Ohio, Us

Boston, Massachusetts, Us

CloudCall is a multinational CRM integration and communications SaaS provider. • Business process improvement (BPI): Led BPI initiatives via a cross-functional forum, fostering collaboration among management for swift issue resolution. Sponsored a key project that re-engineered the internal utilization of Salesforce which resulted in streamlining sales, delivery, and customer support workflows. The outcome produced shorter fulfillment times and reduced help desk issues by 50%.• Transformation roadmap: Crafted a comprehensive roadmap through in-depth interviews with 40 team members. This yielded a detailed plan encompassing strategic insights, defined objectives, stakeholder alignment, interdependencies, implementation strategies, risk evaluations, and more.• Governance: Provided structured guidance for projects, ensuring alignment among all stakeholders concerning objectives, ownership, communication, timelines, and next steps.• Flexibility and versatility: Demonstrated exceptional flexibility and versatility by managing projects spanning departments which have resulted in revenue growth and operational cost savings. These have included a company-wide growth and transformation program; identification and prioritization of product enhancements; meticulous audit and compliance oversight of US billing tax codes; strategic enhancement of company fees; execution of a product catalog price increase initiative; implementation of customer tiering to enhance support services; and the rationalization of vendor service subscriptions.• Business modeling: Regularly produced operational and financial models that are used throughout the business.

Austin, Texas, Us

DSCI was a regional managed service provider (MSP) acquired by TelePacific in 2016 and the combined company was rebranded In April 2017 as TPx Communications.May 2015 – Mar 2020: Senior Vice President of OperationsDec 2007 – May 2015: Vice President of Operations May 2005 – Dec 2007: Director of Operations • Chief product owner: Initiated the software solution Dash, evolving from an inventory system to an OSS/BSS/CRM powerhouse. Steered the evolution of Dash into a robust, unified solution that was central in managing crucial information, sales pipeline, order fulfillment, network inventory, billing, and support functions at DSCI. Solution scaled to support TPx’s ~$700M ARR business, processing 95% of new orders by early 2020.• Technical direction: Guided diverse IT teams over a decade, managing corporate system development, operations, billing, and support. Co-authored DSCI’s business continuity plan (BCP). • Operational efficiencies: Continually enhanced company-wide productivity. Leveraged strategies that empowered departments to increase workloads and accelerate processing times without augmenting headcount. Notably, during a four-year span, the size of the company’s MACD team was unchanged while the size of the network tripled; yet, the group was able to handle 90% more orders with faster fulfillment.• Corporate P&L: Enabled DSCI to establish an OpEx for customer onboarding that was one-fifth of what TelePacific had pre-acquisition. Pioneered initiatives targeting cost reduction to bolster cash flow and profitability, culminating in DSCI’s remarkable 65% gross margin and 19% EBITDA.• Strategic leadership: facilitated cross-functional meetings on business process enhancement, organizational realignment, strategic planning, and system improvements that were pivotal for adapting to evolving business demands.• Corporate culture evangelist: An advocate for a work environment that resulted in multiple “Best Places to Work” awards for DSCI.

Us

Net Resource was a regional internet service provider (ISP) acquired by Lightship Telecom (regional CLEC) in 2001.Apr 2001 – May 2005: Director of Information Systems & Process EngineeringFeb 2000 – Apr 2001: Senior Manager of Network ServicesAug 1998 – Feb 2000: Project Manager & Sales Engineer• Strategic collaboration: Worked cross-functionally with key decision makers to develop and establish effective system and process solutions both within specific departments and across departments, skillfully mediating conflicting needs and viewpoints.• Visionary software leadership: Led the strategic direction and content development of the internal client management tool (Admin / JITS), overseeing its creation, implementation, company-wide adoption, and growth.• Technical oversight: Managed IT functions including help desk, billing, and security, plus, enterprise customer support teams.• Operations integration: Successfully integrated Net Resource's data and Internet products into Lightship's operations, harmonizing systems and procedures for improved synergy.

Master Of Business Administration (Mba), Executive Mba Program

Bachelor Of Business Administration (Bba), Marketing

Associate Of Arts (Aa), Journalism